MARIO VIERA MORFIN
Arlington,TX
Summary
Dynamic leader and skilled communicator, adept in CRM and fostering workplace development. Proven track record of enhancing customer retention and boosting sales, notably as a top salesman at Planet Lincoln. Excelled in team training and partnership cultivation, increasing bar sales by 20% at An Catering/Tiato. Fluent in two languages, demonstrating exceptional brand awareness and negotiation skills.
Overview
11
11
years of professional experience
Work History
Brand Ambassador
Planet Lincoln
Dallas, IL
02.2024 - Current
- Engaged in interpersonal, professional communication to facilitate increased customer retention.
- Trained new hires in accordance with the standard levels of excellence.
- Identified barriers and solutions to maintain healthy teamwork mentalities.
- Top Salesman: Oct 24, Nov 24, Dec 24 projected to win Jan 25.
- Developed and maintained relationships with local businesses and organizations for brand partnerships.
Trainer/ Server
Town Hearth
Dallas, TX
05.2021 - Current
- Lead by example to maintain a positive workforce
- Recognized frequenting patrons by showing appreciation for their loyalty
- Strove to maintain and surpass customer experience goals set on a corporate level
Events Director/ Restaurant Manager
An Catering/ Tiato
Santa Monica, CA
02.2020 - 01.2022
- Provide training for all new hires, and develop new standards of service.
- Developed safety standards and procedures during the pandemic.
- Maintained and developed a new system for inventory, and increased bar sales by 20%.
- Monitored progress by establishing plans, budgets and measuring results.
Flight Attendant
American Airlines
Fort Worth, TX
02.2020 - 05.2021
- Responsible for the safety and experience of over 225 passengers daily.
- Skilled at responding to emergency situations, and remaining calm under pressure.
- Ability to put passengers at ease and create a positive passenger experience.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
Bar Manager / Team Lead Bartender
Old Brea Chophouse
Brea, CA
01.2019 - 02.2020
- Establish and nurture positive professional interactions with high-value, high-frequency returning patrons.
- Developed staff to provide a cohesive, productive, and engaging workplace culture.
- Routinely evaluating peak service hours for opportunities to maximize efficiency and revenue flow.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Shift Lead / Banquet Captain / Sommelier
Mastros Steak House
Costa Mesa, CA
10.2013 - 01.2019
- Engaged in routine seasonal product and experience updates to provide unique signature selections to remain competitive.
- Ensured that company policies and procedures were maintained for an exceptional fine dining-level experience.
- Oversaw and mentored new team members to understand, and strive to always provide a premium experience.
- Taught staff upselling techniques to meet revenue targets.
Education
The Court of Master Sommeliers -
The Court of Master Sommeliers
Portland, OR01.2013
Associate of Science - Animal Health
Mount San Antonio College
Walnut, CA01.2001
Skills
- Bi-lingual
- CRM Proficient
- Brand awareness
- Communication skills
- Aloha Proficient
- Leadership
- Workplace Development
- Sales and negotiation tactics
References
Available Upon Request
Educationprofessionalcertification
- The Court of Master Sommeliers, Portland, OR, 2013
- Mount San Antonio College, Walnut, CA, 1997 - 2001
Languages
Spanish
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Brand Ambassador
Planet Lincoln
02.2024 - Current
Trainer/ Server
Town Hearth
05.2021 - Current
Events Director/ Restaurant Manager
An Catering/ Tiato
02.2020 - 01.2022
Flight Attendant
American Airlines
02.2020 - 05.2021
Bar Manager / Team Lead Bartender
Old Brea Chophouse
01.2019 - 02.2020
Shift Lead / Banquet Captain / Sommelier
Mastros Steak House
10.2013 - 01.2019
The Court of Master Sommeliers -
The Court of Master Sommeliers
Associate of Science - Animal Health
Mount San Antonio College
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