Mario White
Southfield,MI
Summary
I possess extensive proficiency in Salesforce and have successfully configured VPNs to facilitate remote work. My expertise includes advanced skills in Microsoft Word and Excel. I am adept in SQL coding and well-versed in the Linux operating system. Furthermore, I have conducted comprehensive security audits and prepared detailed incident reports. I enjoy working with others, supporting shared goals.
Overview
4
4
years of professional experience
Work History
Manager
Valvoline Instant Oil Change
Farmington, MI
11.2022 - Current
- Regularly work on the floor during call-offs or staff shortages to keep service times on track.
- Train and mentor new hires on service procedures, safety protocols, and customer service best practices.
- Handle daily operations, including opening/closing, inventory tracking, and shift scheduling.
Customer Service Representative
One MCI
Remote
03.2022 - 10.2022
- Successfully assisted customers in reaching amicable resolutions, ensuring a positive experience and fostering long-term relationships.
- Maintained detailed call logs and case notes using Five9 and Zendesk systems.
- Collaborated with supervisors to improve call scripts, enhancing customer engagement and compliance.
Customer Service Representative
Mammoth Tech
Remote
11.2021 - 03.2022
- Facilitated peaceful resolutions for customers, effectively addressing their concerns and enhancing overall satisfaction.
- Reduced average case resolution time by 20% by developing an internal FAQ resource for common technical issues.
- Assisted customers with technical troubleshooting for cloud-based services and hardware integration.
Education
Certification in Cyber Security And Data Analytics -
Coursera
06.2024
High School Diploma -
Southfield A&T
MI06.2019
Skills
- Team Leadership
- POS & Cash Handling
- Cross-Functional Teamwork
- Data Entry
- SIEM Tools (basic familiarity: Splunk, Security Onion)
Timeline
Manager
Valvoline Instant Oil Change
11.2022 - Current
Customer Service Representative
One MCI
03.2022 - 10.2022
Customer Service Representative
Mammoth Tech
11.2021 - 03.2022
Certification in Cyber Security And Data Analytics -
Coursera
High School Diploma -
Southfield A&T