Marion Anderson
Charleston,WV
Summary
Dynamic sales associate with a proven track record at CVS Pharmacy, excelling in customer service and inventory management. Recognized for surpassing sales targets through strategic planning and fostering strong customer relationships. Adept at problem-solving and team collaboration, ensuring operational efficiency and enhanced customer satisfaction. Reliable and goal-oriented professional committed to excellence.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Sales Associate
CVS Pharmacy
- Guided customers through product selection and addressed inquiries to ensure satisfaction.
- Managed cash register operations to ensure accurate transactions and balanced drawers.
- Managed inventory stocking and display organization to enhance product visibility.
- Facilitated collaboration among team members to drive sales performance and enhance workflow efficiency.
- Addressed customer complaints swiftly to enhance satisfaction and foster loyalty.
- Executed promotional display strategies to enhance sales performance.
- Optimized rack and shelf organization to enhance store aesthetics and attract customer interest.
- Executed cash transactions with precision, ensuring compliance with company cash handling policies.
- Cultivated strong customer relationships to drive repeat business.
- Oversaw returns, exchanges, and refunds to ensure compliance with store policy.
- Exhibited composure and effectively resolved issues in high-pressure environments.
- Organized merchandise preparation for sales floor through effective pricing and tagging.
- Guided customers in locating products and verified merchandise availability across store systems.
- Cultivated positive first impressions to enhance customer engagement and satisfaction.
- Managed stock rotation and shelf replenishment to ensure optimal product availability.
- Cultivated strong relationships with customers to enhance loyalty and satisfaction.
- Enhanced customer satisfaction by delivering exceptional service and promptly addressing concerns.
- Executed accurate processing of POS transactions, ensuring timely return of coin currency, payment cards, and receipts to customers.
- Facilitated training sessions for new staff on company policies, product information, and sales techniques.
- Streamlined customer service processes to minimize wait times during peak hours.
- Surpassed monthly sales targets through strategic implementation of effective sales techniques.
- Facilitated conflict resolution with dissatisfied customers to enhance service quality.
Grill Cook/ Manager
Dairy Queen Grill & Chill
Charleston, WV
09.2017 - 08.2022
- Executed preparation and cooking of menu items in alignment with Dairy Queen standards.
- Implemented rigorous food safety and sanitation protocols consistently.
- Oversaw inventory management for fresh ingredients to ensure optimal stock levels.
- Facilitated collaboration among team members to optimize kitchen operations.
- Managed grill equipment operations to ensure safety and efficiency in cooking processes.
- Facilitated training sessions for new staff on food preparation techniques and safety protocols.
- Oversaw cooking times to guarantee optimal food quality and presentation.
- Oversaw cleanliness maintenance of workstations and kitchen equipment during shifts.
- Oversaw grill station operations during peak hours, efficiently managing multiple orders while upholding quality standards.
- Oversaw cleanliness and organization of grill stations to ensure hygienic food preparation.
- Optimized time management by prioritizing tasks based on importance and urgency.
- Calibrated gas and electric grills to precise temperatures to ensure optimal food quality.
- Proactively assumed additional responsibilities during peak periods and staff shortages.
- Facilitated training for new staff on grill station operations to enhance team performance.
- Facilitated inventory tracking and supply ordering to ensure optimal stock levels.
- Oversaw maintenance of grill equipment to minimize operational disruptions.
Shift/line Lead ,sorter
Charleston Recycling Center
Charleston, WV
02.2013 - 06.2014
- Oversaw daily operations to guarantee adherence to safety and recycling protocols.
- Facilitated training and mentorship for team members on equipment usage and industry best practices.
- Optimized workflow processes to enhance operational efficiency and minimize downtime.
- Optimized material sorting activities to enhance productivity and accuracy.
- Executed comprehensive safety audits to identify hazards and ensure compliance with safety regulations.
- Facilitated training programs for new employees and executed procedural enhancements.
- Supervised and trained line associates in proper assembly techniques and adherence to safety protocols.
Equipment Operator Roller Operator
United Steel Workers Local 745
Nitro, WV
03.2009 - 08.2012
- Managed operation of heavy machinery while ensuring strict compliance with safety protocols and operational guidelines.
- Executed routine inspections on equipment to ensure optimal performance and reliability.
- Led coordination with team members to execute daily production schedules and tasks efficiently.
- Guided training sessions for new operators on safe equipment use and standard operating procedures.
Education
GED -
Sissonville High
Sissonville Wv Biology, Science, Anatomy
West Virginia State
Dunbar, WVSkills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Adapt to diverse groups
Energetic self-starter
Service oriented
Superb time management
Task prioritization
Verbal and written communication
Friendly and outgoing
Policy and procedure adherence
Building rapport
Inventory tracking
Meeting deadlines
Complex Problem-solving
Outgoing personality
Goal oriented
Reliable and punctual
Problem-solving
Multi-tasking strength
Listening skills
Flexible schedule
Verbal/written communication
Professional demeanor
Strategic planning
Positive and professional
Calm demeanor
Certification
I am a certified roller operator and I have been ten hour OSHA certified.
- Area of certification Training - roller
- Area of certification, I was ten hour OSHA certified through the steelworkers. With Bizzack I helped build the coalfield Expressway.
Timeline
Grill Cook/ Manager
Dairy Queen Grill & Chill
09.2017 - 08.2022
Shift/line Lead ,sorter
Charleston Recycling Center
02.2013 - 06.2014
Equipment Operator Roller Operator
United Steel Workers Local 745
03.2009 - 08.2012
Sales Associate
CVS Pharmacy
GED -
Sissonville High
Biology, Science, Anatomy
West Virginia State