Marion Blohm
Palm Coast,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
St Johns County
09.2021 - Current
- Assist clients with paperwork regarding their case file and their duplication of benefits to qualify them for the disaster recovery program.
- Maintain and prepare complete and accurate case records and reports.
- Investigate social programs to help the clients regarding their housing.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Lead Tri-Party meetings between the client, the contractor and the county to provide information regarding their repair or build of their home.
- Work with the SHIP Program with questions regarding our mutual clients.
- Train new office staff
- Respond to customer inquiries and provide a detail account information.
Case Specialist
22nd Century Technologies
01.2021 - 09.2021
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Researched information in regards to duplication of benefits for each client including thru FEMA.
- Scheduled follow-up and rescheduled appointments for homeowners and contractors
- Performed routine data entry or document management.
Call Center Representative
TITAN Technology
07.2020 - 01.2021
- Responded to inbound customer calls and chats
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Troubleshot and resolved online issues with Florida Virtual Schools and with the Department of Economic Opportunity
Sales Administrator
MobilityWorks
05.2019 - 04.2020
- Collaborated with the sales department and the service department with the needs of our clients
- Attended a title and registration class to learn best practices on both.
- Discussed sales strategies and promotional plans with the General Manager on regular basis.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Office Manager
Atec Air & Heating
11.2010 - 04.2019
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL05.2014
Skills
- MS Office
- Research
- Case Management Tracking
- Documentation
- Data Entry and Analysis
- Case Notes
- Telephone Etiquette
- Resource Management
- Community Resources
- Program Eligibility
- Multitasking and Organization
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
St Johns County
09.2021 - Current
Case Specialist
22nd Century Technologies
01.2021 - 09.2021
Call Center Representative
TITAN Technology
07.2020 - 01.2021
Sales Administrator
MobilityWorks
05.2019 - 04.2020
Office Manager
Atec Air & Heating
11.2010 - 04.2019
Bachelor of Science - Psychology
University of Central Florida
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