Marion Hamlet
Farmington Hills,Michigan
Summary
I am a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I also enhance customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I'm very committed to maintaining professional relationships to increase profitability and drive business results. I strive to be a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency, I use independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Greenix Pest Control
09.2022 - 04.2023
- Scheduled appointments per customer's request
- Managed billing, and updating customers data
- Average 75 calls per shift, sent follow up emails
Customer Service Associate
Select Quote
05.2022 - 08.2022
- Received 750 calls per day, transferring to a specialist
- Educated customers on home, auto and life insurance
- Offering advice and assistance to customers, paying attention to special needs and wants
Customer Service Representative
FCR
10.2020 - 04.2022
- Delivered prompt service to prioritize customer needs
- Answered average number of calls, emails a day, addressing customer inquiries, solving problems and providing product information
- Worked with four different clients assessing data flow, product information, reshipping
Banquet Manager
Jewish Community Center
06.2004 - 07.2005
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Directed and managed banquet functions fo4 90-person event.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Education
L'esprit
Livonia 09.2011 - 08.2012
High School Diploma - General studies
Thurston High School
Redford, Mi01.2000
Skills
- Professional telephone demeanor
- Creative problem solving
- Technical support
- Account management
- Retail materials management
Call center experience
Scheduling
Building rapport
Coordination
Delivery Scheduling
Administrative Support
Computer Proficiency
Accomplishments
Graduated cosmetology school
Projects
Volunteer at Community Schools, 01/01/10, Present
Reading, Traveling, Cooking, Drawing
I love any romance or crime books, I love to travel new places and learn about the culture. Cooking is a passion especially around the holiday's, and Drawing is something I picked up when I was younger and applied for art school back in 2007
Timeline
Customer Service Representative
Greenix Pest Control
09.2022 - 04.2023
Customer Service Associate
Select Quote
05.2022 - 08.2022
Customer Service Representative
FCR
10.2020 - 04.2022
L'esprit
09.2011 - 08.2012
Banquet Manager
Jewish Community Center
06.2004 - 07.2005
High School Diploma - General studies
Thurston High School
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