MARISA ALVES
OAKLEY,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
08.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Live Chat and Email Support
Better Mortgage
01.2022 - 04.2022
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Developed exemplary writing skills through continued correspondence with upwards of 30+ customers per day.
Sales Development Associate
Better Mortgage
07.2021 - 12.2021
- Handle outbound warm and cold leads
- Guide customers through the mortgage journey and our pre approval proces
- Consistently exceed team goals and quotas
- Help lead team meetings and give advice to team on how to exceed metrics
- Assist on a special team doing data entry work for customer refunds
- Maintained an average of 60-70 outbound calls a day
Customer Experience Associate
Better Mortgage
04.2021 - 07.2021
- Worked with loan consultants, processors and closers to get customers questions answered
- Gained an understanding of the life of the loan and mortgage journey pre and post lock
- Maintained an average of 40 inbound calls a day
- Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements.
Education
BACHELOR OF ARTS - COMMUNICATIONS
California State University
Sacarmento05.2020
Skills
Proficient with PC and MacMicrosoft OfficeGoogle DrivePoint-of-Sale Database SystemLeadershipPublic SpeakingCustomer ServiceStrong Work EthicFirst AidReliability and punctualityVerbal and written communication
Timeline
Flight Attendant
Delta Air Lines, Inc
08.2022 - Current
Live Chat and Email Support
Better Mortgage
01.2022 - 04.2022
Sales Development Associate
Better Mortgage
07.2021 - 12.2021
Customer Experience Associate
Better Mortgage
04.2021 - 07.2021
BACHELOR OF ARTS - COMMUNICATIONS
California State University
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