Marisa Buol
Sonoma,CA
Summary
Experience in hospitality and operations management, particularly skilled in enhancing guest satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Sales Coordinator
The Lodge at Sonoma Autograph Collection
Sonoma, USA
05.2025 - Current
- Coordinated group bookings, weddings, and corporate events, managing contracts and room blocks to ensure seamless execution from inquiry through post-event follow-up, enhancing client satisfaction.
- Served as primary contact for clients, collaborating with sales managers, catering, and operations teams to create tailored group experiences.
- Maintained accurate sales records and reporting using CI/TY system, tracking leads and conversions to support strategic sales initiatives that maximized occupancy and event bookings.
Guest Service Manager
The Lodge at Sonoma Autograph Collection
Sonoma, USA
06.2024 - 05.2025
- Lead and supervise the front desk, valet, and concierge departments, ensuring smooth day-to-day operations.
- Personalized guest experiences from check-in to check-out, leading to an increase in guest satisfaction scores from previous stats.
- Trained and members, and ensured team accountability.
- Managed guest feedback to resolve complaints, contributing to enhanced guest loyalty.
Operations Manager
AC Hotels by Marriott
Santa Rosa, USA
01.2024 - 06.2024
- Oversaw food and beverage operations, ensuring quality service and adherence to cost-effectiveness and operational standards.
- Developed and negotiated vendor contracts, achieving cost savings and enhancing service quality.
- Collaborated with marketing team to create and launch promotions, attracting new customers and increasing revenue.
- Implemented operational improvements that resulted in a 20% increase in overall scores in the first month.
Front Desk Supervisor
The Lodge at Sonoma Autograph Collection
Sonoma, USA
06.2023 - 01.2024
- Streamlined check-in and check-out processes, reducing waiting times and increasing guest satisfaction.
- Managed front desk operations, improving guest satisfaction through efficient service.
- Upsold services and rooms, boosting occupancy rates and overall hotel revenue.
- Enforced hotel policies, fostering professionalism and consistency within the team.
Front Desk/Bistro Supervisor
Courtyard by Marriott
Petaluma, USA
06.2022 - 06.2023
- Managed food, alcohol, and supply inventory, ensuring timely orders and optimal stock levels to support service operations.
- Provided excellent customer service, including bartending and food preparation, leading to high guest satisfaction scores.
- Performed financial audits and ensured accuracy in bookkeeping, improving financial reporting.
- Addressed guest complaints and concerns, fostering positive stay experiences and enhancing overall guest satisfaction.
Assistant
Kadami Enterprises LP
Petaluma, USA
07.2019 - 03.2020
- Communicated regularly with cross-functional teams, ensuring smooth project execution.
- Organized and updated office records, enhancing workflow and operational efficiency.
- Conducted research and compiled reports on various topics to support business decision-making.
Education
High School Diploma -
Petaluma High School
PetalumaSkills
- Event coordination
- Customer relationship management
- Complaint resolution
- Sales reporting
- Lead tracking
- Microsoft Excel
- LightSpeed, CI/TY, Empower, Cvent
Timeline
Sales Coordinator
The Lodge at Sonoma Autograph Collection
05.2025 - Current
Guest Service Manager
The Lodge at Sonoma Autograph Collection
06.2024 - 05.2025
Operations Manager
AC Hotels by Marriott
01.2024 - 06.2024
Front Desk Supervisor
The Lodge at Sonoma Autograph Collection
06.2023 - 01.2024
Front Desk/Bistro Supervisor
Courtyard by Marriott
06.2022 - 06.2023
Assistant
Kadami Enterprises LP
07.2019 - 03.2020
High School Diploma -
Petaluma High School