MARISA IANNACONE
Hawthorne
Summary
Dedicated and enthusiastic professional seeking a challenging role in a well-established organization where my previous professional business experience and management skills can be utilized.
Overview
14
14
years of professional experience
Work History
General Manager
OHM Fitness
10.2023 - Current
- Oversee the daily operations of two OHM Fitness studios (Park Ridge & Wayne).
- Successfully launched both studio openings and exceeded corporate membership expectations.
- Hire and train staff including front desk associates on selling memberships and running the front desk.
- Train and develop all certified personal trainers in both locations on coaching at OHM and how to run a successful class.
- Partner with local businesses to effectively cross promote our businesses and drive traffic into the studios.
- Maintain and increase studio memberships through member relationships and addressing any concerns and providing a variety of workouts.
Sales Manager
European Wax Center
07.2021 - Current
- Managed daily operations of the center with focus on achieving sales goals and delivering exceptional customer service.
- Trained and developed team of Guest Service Associates and Wax Specialists.
- Submited payroll and operating reports as well as follow up on store activities.
- Collaborated with local businesses and build effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
- Traveled to beauty schools within the area to present European Wax Center and recruiting efforts.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Worked with guests to provide a five star customer experience as well as handle guest concerns.
- Promoted to oversee an additional high volume center with first year of employment.
Store Manager
SPANX
01.2018 - 08.2020
- Responsible for all aspects of store operations, visual merchandising, and customer service.
- Recruited, trained and developed store associates.
- Met established sales goals by providing luxury customer service and through extensive product knowledge.
- Built and maintained repeat clientele by utilizing personal client book and trained staff to utilize their client books.
- Conducted annual employee performance appraisals.
Sales And Customer Service Manager
Bloomingdales
07.2015 - 01.2018
- Hired, trained, and lead the men's department at Bloomingdales.
- Effectively communicated business-driving and procedural information to ensure associates are confident in their actions.
- Maintain Bloomingdales visual and merchandising selling floor standards.
- Observed, coached, and role modeled customer centric selling behaviors at all times.
- Interacted with customers, managing traffic, addressing issues, and seeking customer feedback on the shopping experience.
- Owned associate development after on-boarding. Consistently coach by providing on-going balanced performance feedback.
- Ownership of my areas of business. Studying department business trend vs. plan and previous year.
- Planned events and incentives to gain more customer traffic and achieve sales plan.
- Achieved sales targets for the 2016 and 2017 year.
Studio Manager
Flywheel Sports
01.2011 - 07.2015
- Ran the daily operations of a boutique indoor cycling and Barre fitness studio.
- Hiring and training of staff members on their tasks while focusing on luxury customer service standards.
- Set schedule of staff, instructors, and class times and managing budget and payroll.
- Completed monthly inventory of retail boutique area.
- Marketed the business locally and in-studio to increase promotions and general studio awareness.
- Built brand awareness through social media platforms such as Facebook, Twitter, and Instagram.
- Worked closely with Regional Manager and Corporate Office to ensure adherence to company policies and procedures.
- Analysis of monthly, quarterly and yearly budgets for the studio.
- Interaction with members on a daily basis, providing excellent customer service and training staff to do the same.
Education
Bachelor of Arts - Marketing/Public Relations
Marist College
Poughkeepsie, NY2006
Skills
- Team Recruiting and Onboarding
- Customer Complaint Resolution
- Networking Events
- Sales Records Management
Timeline
General Manager
OHM Fitness
10.2023 - Current
Sales Manager
European Wax Center
07.2021 - Current
Store Manager
SPANX
01.2018 - 08.2020
Sales And Customer Service Manager
Bloomingdales
07.2015 - 01.2018
Studio Manager
Flywheel Sports
01.2011 - 07.2015
Bachelor of Arts - Marketing/Public Relations
Marist College
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