MARISA IANNACONE
Hawthorne
Summary
Dedicated and enthusiastic professional seeking a challenging role in a well-established organization where my previous professional business experience and management skills can be utilized.
Overview
14
14
years of professional experience
Work History
General Manager
OHM Fitness
Park Ridge, NJ
10.2023 - Current
- Oversee the daily operations of two OHM Fitness studios (Park Ridge & Wayne).
- Successfully launched both studio openings and exceeded corporate membership expectations.
- Hire and train staff including front desk associates on selling memberships and running the front desk.
- Train and develop all certified personal trainers in both locations on coaching at OHM and how to run a successful class.
- Partner with local businesses to effectively cross promote our businesses and drive traffic into the studios.
- Maintain and increase studio memberships through member relationships and addressing any concerns and providing a variety of workouts.
Sales Manager
European Wax Center
Wyckoff, NJ
07.2021 - Current
- Managed daily operations of the center with focus on achieving sales goals and delivering exceptional customer service.
- Trained and developed team of Guest Service Associates and Wax Specialists.
- Submited payroll and operating reports as well as follow up on store activities.
- Collaborated with local businesses and build effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
- Traveled to beauty schools within the area to present European Wax Center and recruiting efforts.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Worked with guests to provide a five star customer experience as well as handle guest concerns.
- Promoted to oversee an additional high volume center with first year of employment.
Store Manager
SPANX
01.2018 - 08.2020
- Responsible for all aspects of store operations, visual merchandising, and customer service.
- Recruited, trained and developed store associates.
- Met established sales goals by providing luxury customer service and through extensive product knowledge.
- Built and maintained repeat clientele by utilizing personal client book and trained staff to utilize their client books.
- Conducted annual employee performance appraisals.
Sales And Customer Service Manager
Bloomingdales
Hackensack, NJ
07.2015 - 01.2018
- Hired, trained, and lead the men's department at Bloomingdales.
- Effectively communicated business-driving and procedural information to ensure associates are confident in their actions.
- Maintain Bloomingdales visual and merchandising selling floor standards.
- Observed, coached, and role modeled customer centric selling behaviors at all times.
- Interacted with customers, managing traffic, addressing issues, and seeking customer feedback on the shopping experience.
- Owned associate development after on-boarding. Consistently coach by providing on-going balanced performance feedback.
- Ownership of my areas of business. Studying department business trend vs. plan and previous year.
- Planned events and incentives to gain more customer traffic and achieve sales plan.
- Achieved sales targets for the 2016 and 2017 year.
Studio Manager
Flywheel Sports
01.2011 - 07.2015
- Ran the daily operations of a boutique indoor cycling and Barre fitness studio.
- Hiring and training of staff members on their tasks while focusing on luxury customer service standards.
- Set schedule of staff, instructors, and class times and managing budget and payroll.
- Completed monthly inventory of retail boutique area.
- Marketed the business locally and in-studio to increase promotions and general studio awareness.
- Built brand awareness through social media platforms such as Facebook, Twitter, and Instagram.
- Worked closely with Regional Manager and Corporate Office to ensure adherence to company policies and procedures.
- Analysis of monthly, quarterly and yearly budgets for the studio.
- Interaction with members on a daily basis, providing excellent customer service and training staff to do the same.
Education
Bachelor of Arts - Marketing/Public Relations
Marist College
Poughkeepsie, NY2006
Skills
- Team Recruiting and Onboarding
- Customer Complaint Resolution
- Networking Events
- Sales Records Management
Timeline
General Manager
OHM Fitness
10.2023 - Current
Sales Manager
European Wax Center
07.2021 - Current
Store Manager
SPANX
01.2018 - 08.2020
Sales And Customer Service Manager
Bloomingdales
07.2015 - 01.2018
Studio Manager
Flywheel Sports
01.2011 - 07.2015
Bachelor of Arts - Marketing/Public Relations
Marist College