Marisa Jones
Savannah,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Charleston Shoe Company
01.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Swim Instructor
Jewish Educational Alliance
08.2023 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
Assistant Manager
River Street Rocks
04.2022 - 12.2022
- Tracked stock using company inventory management software.
- Completed orders and organized product deliveries to meet customer timetables.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained records related to sales, returns and inventory availability.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Education
Traid Aviation Academy Flight Attendant
01.2023
Savannah College of Art And Design
06.2021
Skills
- Inventory Control Procedures
- Time Management
- Verbal and Written Communication
- Cash Handling
- Teamwork and Collaboration
- Inventory Pricing
- Time Management
- Customer Service
- AED Operation
- Injury Prevention
- Water rescue techniques
- Swimming proficient
- Surveillance techniques
Certification
- First Aid/CPR Certified
Timeline
Sales Associate
Charleston Shoe Company
01.2024 - Current
Swim Instructor
Jewish Educational Alliance
08.2023 - Current
Assistant Manager
River Street Rocks
04.2022 - 12.2022
Traid Aviation Academy Flight Attendant
Savannah College of Art And Design