Marisa Leveille
Wauwatosa
Summary
Proven team collaborator and skilled communicator, I excelled at Swan Serv-U Pharmacy by enhancing customer satisfaction and streamlining pharmacy operations. Demonstrated exceptional customer service and issue resolution skills, alongside meticulous transaction handling, I significantly contributed to a positive shopping environment, ensuring operational excellence and reliability. Excelled in a flexible role, which promoted a clean, efficient pharmacy environment.
Overview
3
3
years of professional experience
Work History
Cashier
Swan Serv-U Pharmacy
09.2021 - Current
- Greeted customers entering store and responded promptly to determine and cater to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, credit card, and card-on-file transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs and assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise within the store and maintained a neat and tidy store to be presentable to customers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Learned duties for various positions and provided backup within the pharmacy at key times.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Kept pharmacy counter and related areas clean, neat and organized.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received incoming supplies and stocked in correct locations.
- Answered questions regarding medication instructions and usage.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Education
Bachelor of Science - General Engineering
University of Wisconsin, Platteville
Platteville, WI05-2028
Skills
- Customer service
- Work ethic and integrity
- Product knowledge and restocking
- Patience and empathy
- Transaction handling
- Issue resolution
- Cleaning and sanitizing
- Staff training
- Team collaboration
- Reliability and punctuality
- ID verification
- Liquor and tobacco regulations and compliance
Languages
English
Native or Bilingual
German
Professional Working
Spanish
Elementary
Timeline
Cashier
Swan Serv-U Pharmacy
09.2021 - Current
Bachelor of Science - General Engineering
University of Wisconsin, Platteville
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