Marisa Rigali
Flower Mound,TX
Summary
Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.
Overview
10
10
years of professional experience
Work History
Community Manager
Vivmark
Flower Mound, Tx
05.2025 - Current
- Managed Vivmark community channels and maintained consistent brand voice.
- Developed and implemented strategies to increase community engagement.
- Built member relationships through direct messages and daily community engagement.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Enhanced resident engagement and morale through planning and executing special activities, contributing to facility growth.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Resolved neighborhood disputes using communication, negotiation, and problem-solving skills, fostering a positive community atmosphere.
- Improved NOI through rent growth and expense management.
Community Manager
BSR Reit
Frisco, Texas
12.2020 - 05.2025
- Built member relationships through direct messages and daily community engagement.
- Responded to customer inquiries in a timely manner.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Developed and implemented strategies to increase community engagement.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Compiled reports on website traffic, conversions, and other metrics.
- Drove facility growth and increased resident morale by planning special activities.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
Community Consultant
Davis Development
Frisco, Texas
04.2017 - 12.2020
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Greeted prospective residents in apartment community leasing office
- Guided property tours for available floor plans
- Resolved resident questions through phone, email, and in person
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed rental applications and supporting documents
- Coordinated move-ins with residents and maintenance staff
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Contacted and followed up with tenants on renewal notices.
- Assisted renewals, notices, and resident retention efforts
- Explained lease terms, fees, and community policies
Education
Homeschool
Frisco, TexasSkills
- Lease administration
- Rent collection
- Leasing and sales
- Property management software
- Property tours and inspections
- Daily operations oversight
- Leasing strategy development
- Data analysis
- Conflict resolution
- Effective communication
- Verbal and written communication
- Attention to detail
- Time management
- Problem solving
- Relationship building
- MS office suite
- Verbal and written communication
Timeline
Community Manager
Vivmark
05.2025 - Current
Community Manager
BSR Reit
12.2020 - 05.2025
Community Consultant
Davis Development
04.2017 - 12.2020
Homeschool