Marisa WELLS
Orange Park,FL
Summary
Dependable Associate with years of experience. Consistently completes tasks quickly with exceptional eye for detail and commitment to taking initiative. Successful at monitoring products for quality and following directions.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Cocktail Server
Best Bet Casino
Jacksonville , FL
11.2023 - 11.2024
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Exemplified professionalism while representing the establishment at off-site events such as weddings or corporate functions.
- Improved inventory management by consistently tracking stock levels and communicating shortages to supervisors in a timely manner.
- Enhanced customer experience by providing prompt and friendly service, ensuring patrons' needs were met with attention to detail.
- Created Cocktails and maintained clean and organized bar area.
Inbound Specialist
Target
Jacksonville , FL
11.2022 - 09.2023
- Unloaded pallets and deliveries and organized products in warehouse.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- unloaded truck, unload, transported the items from the truck to the shelves.
- Helped remodel the entire store for 6 months.
Tax Exempt Customer Service Agent
Fidelity Investments
08.2022 - Current
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Communicated with clients regarding account services, statements, and balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Addressed customer account discrepancies and concerns.
Customer service rep
Wells Fargo
07.2020 - 06.2022
- Efficiently handled a variety of customer inquiries regarding their home mortgage
- Provided customers payoff quotes and took payments to pay off the home
- Took one time payments for the customer’s monthly mortgage payments
- Maintained high call volume ranging from 50 to 100 calls a day
- Increased customer’s loyalty by offering products and services that will benefit them financially.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Customer Service Representative
MAZDA OF ORANGE PARK
Jacksonville , FL
03.2018 - 02.2020
- Collecting vehicle recalls and calling the owners to create appointments
- Filed documents in organized order according to vehicle specification number
- Created service lists and arranged a proper phone call survey for the service department to check performance when customer came after their appointments
- I transferred over to the service department, I became a service advisor and made appointments; checked customer in and out when they came in for service appointments
- I collected data pertaining to sales and created excel spread sheets for general manager
- I organized spread sheets for multiple salesman documents.
Cook
Moe’s Southwest Grill
Jacksonville , FL
11.2016 - 02.2018
- Monitor compliance with health and fire regulations regarding food preparation and serving
- Monitor food preparation methods, portion sizes and presentation of food to ensure food is prepared and presented in an acceptable manner
- Providing excellent customer experience, and assisting with customers concerns
- Taking customers order in a friendly, polite manner.
Team Member
Chick-fil-A
Jacksonville , FL
01.2015 - 12.2016
- Monitor food preparation methods, portion sizes and presentation of food to ensure food is prepared and presented in an acceptable manner
- Count money and make sure customers received correct change
- Providing excellent customer experience, and assisting with customers concerns
- Taking customers order in a friendly, polite manner
- Page 2
Education
High School Diploma -
Oak Leaf High School
Jacksonville, FL 08.2014 -
Skills
Multi-tasking assignments
Problem Solving abilities
Microsoft Excel data entry skills
Inbound and Outbound calls
Attention to detail
Call center operations
Bartending knowledge
Team player
Timeline
Cocktail Server
Best Bet Casino
11.2023 - 11.2024
Inbound Specialist
Target
11.2022 - 09.2023
Tax Exempt Customer Service Agent
Fidelity Investments
08.2022 - Current
Customer service rep
Wells Fargo
07.2020 - 06.2022
Customer Service Representative
MAZDA OF ORANGE PARK
03.2018 - 02.2020
Cook
Moe’s Southwest Grill
11.2016 - 02.2018
Team Member
Chick-fil-A
01.2015 - 12.2016
High School Diploma -
Oak Leaf High School
08.2014 -
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