Marisabel Risquez
Hollywood
Summary
Human Resources Professional with a strong foundation in HR operations, specializing in HRIS management, data integrity, payroll processing, and cross-functional HR project coordination. . Adept at managing complex HR systems, streamlining workflows, and supporting global teams in dynamic environments. Proven success in ticketing systems implementation and ensuring seamless execution of core HR functions.
Overview
4
4
years of professional experience
Work History
Global Human Resources Generalist
Alexandra Lozano Immigration Law
Miami, FL
03.2024 - Current
- Provide end-to-end HR support across the U.S. and LATAM regions (Colombia, Argentina, Mexico), ensuring alignment with global policies and compliance with regional labor laws.
- Support core HR processes including onboarding, offboarding, disciplinary actions, and absence management.
- Manage and maintain employee records in HRIS platforms (including ADP), consistently achieving 96% data accuracy to support audits, reporting, and strategic decision-making.
- Collaborate with payroll teams across multiple countries to compile, validate, and submit payroll data, ensuring timely and accurate payroll processing.
- Act as the primary HR contact for BPO teams, overseeing implementation of internal policies, performance monitoring, compliance alignment, and process improvement initiatives.
Human Resources Specialist
Alexandra Lozano Immigration Law
Miami, Florida
05.2023 - 03.2024
- Maintained precise and up-to-date employee records and data within the HR information systems, ensuring data integrity and security.
- Actively participated in managing employee benefits, overseeing enrollment processes, and fostering effective communication with employees to ensure comprehensive understanding of their benefits packages.
- Skillfully coordinated various HR projects and initiatives, ensuring they are executed seamlessly and within specified timelines.
- Leverage advanced Excel skills to develop and deliver comprehensive reports, providing valuable insights into HR processes and data.
- Participated in the implementation of the Human Resources Ticketing System (Jira) contributing to the development of the ticket categories and subcategories, and providing essential data to inform system structure.
- Led training sessions for HR and cross-functional team members on proper use of the ticketing system, promoting adoption and consistent usage across regions.
Customer Service Supervisor
Lean Staffing
Barranquilla, Colombia
07.2021 - 08.2022
- Collaborated with a 14+ team, distributed in Colombia, the United States, and Mexico, by supervising daily tasks and making sure at least 90% percent of calls were attended and the other 10% were returned.
- Led and planned team’s activities, weekly, by assigning administrative tasks (classifying mail from USCIS, sending notifications via email) to decrease existent downtime by 20%.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
Customer Service Representative
Lean Staffing
Barranquilla, Colombia
02.2021 - 07.2021
- Resolved customer complaints with empathy and professionalism, increasing client satisfaction and loyalty.
- Responded promptly to customer inquiries regarding case status, ensuring transparency and trust.
- Enhanced overall customer experience by addressing concerns accurately and in a timely manner.
- Maintained compliance with daily KPIs by thoroughly documenting all client interactions via phone calls and text messages.
Education
Bachelor of Business Administration - International Business
Florida International University (FIU)
08-2023
Master of Science - Project Management
Harrisburg University of Science And Technology
08-2026
Skills
- HRIS management
- ADP Workforce Now proficiency
- Atlassian tools proficiency
- Advanced Microsoft Excel
- New employee orientation
- Records management
- Recruitment
- Payroll processing
- Training and mentoring
Affiliations
Seedbed of National Investigation (Colombia)
OTHER
Languages: Spanish, English, and French.
Timeline
Global Human Resources Generalist
Alexandra Lozano Immigration Law
03.2024 - Current
Human Resources Specialist
Alexandra Lozano Immigration Law
05.2023 - 03.2024
Customer Service Supervisor
Lean Staffing
07.2021 - 08.2022
Customer Service Representative
Lean Staffing
02.2021 - 07.2021
Master of Science - Project Management
Harrisburg University of Science And Technology
Bachelor of Business Administration - International Business
Florida International University (FIU)