Summary
Overview
Work History
Education
Skills
Affiliations
OTHER
Timeline
Generic

Marisabel Risquez

Hollywood

Summary

Human Resources Professional with a strong foundation in HR operations, specializing in HRIS management, data integrity, payroll processing, and cross-functional HR project coordination. . Adept at managing complex HR systems, streamlining workflows, and supporting global teams in dynamic environments. Proven success in ticketing systems implementation and ensuring seamless execution of core HR functions.

Overview

4
4
years of professional experience

Work History

Global Human Resources Generalist

Alexandra Lozano Immigration Law
03.2024 - Current
  • Provide end-to-end HR support across the U.S. and LATAM regions (Colombia, Argentina, Mexico), ensuring alignment with global policies and compliance with regional labor laws.
  • Support core HR processes including onboarding, offboarding, disciplinary actions, and absence management.
  • Manage and maintain employee records in HRIS platforms (including ADP), consistently achieving 96% data accuracy to support audits, reporting, and strategic decision-making.
  • Collaborate with payroll teams across multiple countries to compile, validate, and submit payroll data, ensuring timely and accurate payroll processing.
  • Act as the primary HR contact for BPO teams, overseeing implementation of internal policies, performance monitoring, compliance alignment, and process improvement initiatives.





Human Resources Specialist

Alexandra Lozano Immigration Law
05.2023 - 03.2024
  • Maintained precise and up-to-date employee records and data within the HR information systems, ensuring data integrity and security.
  • Actively participated in managing employee benefits, overseeing enrollment processes, and fostering effective communication with employees to ensure comprehensive understanding of their benefits packages.
  • Skillfully coordinated various HR projects and initiatives, ensuring they are executed seamlessly and within specified timelines.
  • Leverage advanced Excel skills to develop and deliver comprehensive reports, providing valuable insights into HR processes and data.
  • Participated in the implementation of the Human Resources Ticketing System (Jira) contributing to the development of the ticket categories and subcategories, and providing essential data to inform system structure.
  • Led training sessions for HR and cross-functional team members on proper use of the ticketing system, promoting adoption and consistent usage across regions.

Customer Service Supervisor

Lean Staffing
07.2021 - 08.2022
  • Collaborated with a 14+ team, distributed in Colombia, the United States, and Mexico, by supervising daily tasks and making sure at least 90% percent of calls were attended and the other 10% were returned.
  • Led and planned team’s activities, weekly, by assigning administrative tasks (classifying mail from USCIS, sending notifications via email) to decrease existent downtime by 20%.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Coached employees through day-to-day work and complex problems.

Customer Service Representative

Lean Staffing
02.2021 - 07.2021
  • Resolved customer complaints with empathy and professionalism, increasing client satisfaction and loyalty.
  • Responded promptly to customer inquiries regarding case status, ensuring transparency and trust.
  • Enhanced overall customer experience by addressing concerns accurately and in a timely manner.
  • Maintained compliance with daily KPIs by thoroughly documenting all client interactions via phone calls and text messages.

Education

Bachelor of Business Administration - International Business

Florida International University (FIU)
08-2023

Master of Science - Project Management

Harrisburg University of Science And Technology
08-2026

Skills

  • HRIS management
  • ADP Workforce Now proficiency
  • Atlassian tools proficiency
  • Advanced Microsoft Excel
  • New employee orientation
  • Records management
  • Recruitment
  • Payroll processing
  • Training and mentoring

Affiliations

Seedbed of National Investigation (Colombia)

OTHER

Languages: Spanish, English, and French.

Timeline

Global Human Resources Generalist

Alexandra Lozano Immigration Law
03.2024 - Current

Human Resources Specialist

Alexandra Lozano Immigration Law
05.2023 - 03.2024

Customer Service Supervisor

Lean Staffing
07.2021 - 08.2022

Customer Service Representative

Lean Staffing
02.2021 - 07.2021

Master of Science - Project Management

Harrisburg University of Science And Technology

Bachelor of Business Administration - International Business

Florida International University (FIU)

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