Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marisela Cullen

San Antonio,TX

Summary

Dynamic Shift Lead at Dutch Bros with a strong focus on team motivation and performance improvement. Expert in inventory management and conflict resolution, I fostered an inclusive culture that enhanced collaboration and productivity. Successfully trained new employees, ensuring high standards of service and operational efficiency during peak hours.

High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets.

Overview

6
6
years of professional experience

Work History

Shift Lead

Dutch Bros
09.2022 - Current
  • Trained and mentored new employees to maximize team performance.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.

Influencer

American Eagle
04.2021 - 09.2022
  • Demonstrated adaptability by pivoting content strategy in response to changing audience preferences or industry trends.
  • Diversified content strategy to maintain relevance in an ever-changing digital landscape.
  • Optimized engagement rates by analyzing analytics data to determine optimal posting times.
  • Built relationships with fellow influencers to create a supportive community focused on collaboration rather than competition.
  • Produced relevant product content to reach target customers.
  • Amplified brand messaging by collaborating with other influencers for cross-promotions and guest appearances.
  • Engaged with consumers using education, passion and authenticity.

Shift Supervisor

Starbucks
06.2019 - 03.2021
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.

Education

Associate of Arts - Education

Northwest Vista College
San Antonio, TX

Skills

  • Customer service focus
  • Workplace safety
  • Team motivation
  • Guest service
  • Conflict resolution
  • Knowledge sharing
  • Crew coordination
  • Performance improvement
  • Staff development
  • Employee training
  • Inventory management
  • Coaching and mentoring

Timeline

Shift Lead

Dutch Bros
09.2022 - Current

Influencer

American Eagle
04.2021 - 09.2022

Shift Supervisor

Starbucks
06.2019 - 03.2021

Associate of Arts - Education

Northwest Vista College

Similar Profiles

CREATE PROFILE