Marisela Jimenez
Kannapolis,North Carolina
Summary
Dynamic Cake Decorator with extensive experience at HEB Grocery Store, specializing in themed cake creation and exceptional customer service. Proven ability to manage inventory and maintain food safety standards while training new staff. Recognized for attention to detail and strong communication skills, consistently delivering high-quality products for diverse events.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cake Decorator
HEB Grocery Store
12.2004 - 11.2024
- Designed specialty cakes for weddings, birthdays, graduations, corporate events, and school events.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Baked and packaged a variety of different breads to fill displays and tables.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Baked and fried a variety of Mexican pastries, donuts, flan, cheese cakes, pies, corn bread, tortilla chips, and breads.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Managed display cases to verify freshness and attractiveness of products.
- Packaged and priced each product according to company pricing procedures.
- Replenished bakery items in display cases.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Managed material inventory and ordered new materials when needed.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
- Collaborated with bakery team to plan and execute large orders for weddings and corporate events.
- Trained new employees on bakery methods and procedures.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Took physical inventory of the sales floor, coolers, and freezers every quarter.
Education
GED -
General Educational Services of Texas
Brownsville, TXSkills
- Cake decoration
- Food handling safety
- Precise Hand-eye coordination
- Strong communication skills
- Themed cake creation
- Stock rotation
- Glazing and icing application
- Food production
- Visual merchandising
- Continuous learning and adaptation
- Baking machinery
- Design methods
- Hospitality and accommodation
- Attention to detail
- Team cooperation
- Customer service
- Order taking
- Inventory maintenance
- Opening and closing duties
- Microsoft office
- Management
- Temperature monitoring
- Oven operation
- Product wrapping and packaging
- Holiday baking
- Safe slicer operation
Accomplishments
I attended and completed HEB's school of retail management. I completed my training to become a Bakery manager. I have also taken the Food Safety Certification coarse, Financials 1 and 2, Your Leadership Style, Risk Management, It's All About Respect human resources training, Inventory Management training, and Production Planner.
Certification
- Certified Food Safety, HEB,2024
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cake Decorator
HEB Grocery Store
12.2004 - 11.2024
GED -
General Educational Services of Texas
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