Marisela Vivas
Jacksonville,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Relations Specialist
Women’s Care
Jacksonville, FL
06.2019 - Current
- Manage incoming calls and schedule appointments efficiently
- Handle patients inquiries and complaints with professionalism and care
- Handle patient information with confidentiality, adhering to company privacy guidelines
- Manage high volume inbound calls
- Provide training support for new hires, fostering a knowledgeable and effective team environment
- Utilize electronic health records to maintain accurate patient information
- Improve patient satisfaction by providing exceptional customer service during check-in and check-out processes
- Reduce no-show rates through consistent appointment reminder calls, leading to improved clinic productivity
Assistant Teacher
La Petite Academy Inc.
Jacksonville, FL
10.2018 - 05.2019
- Assisted in daily classroom activities to promote child development and engagement
- Supported the lead teacher in implementing educational programs and lesson plans
- Fostered a safe and nurturing environment for children during playtime and learning activities
- Collaborated with parents to address children's needs and progress in development
- Organized materials and resources to enhance learning experiences for children
- Monitored children's behavior, providing guidance and support as needed
- Assisted with meal preparation and ensured adherence to health and safety standards
- Contributed to a positive team environment by participating in staff meetings and training sessions
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times
Front Desk Receptionist
Third Street Cleaners
Jacksonville, FL
02.2017 - 10.2017
- Maintained cleanliness and organization of work areas to enhance operational efficiency
- Handled cash transactions accurately and ensuring proper accounting of daily sales
- Managed garments carefully, preventing damage or loss of customer’s items
- Inspected finished garments thoroughly before returning them to customers to ensuring quality standards were met consistently
- Operated dry cleaning machinery to ensure high-quality garment care
Education
Medical Assistant Certificate -
Concorde Career Institute
Jacksonville, FL06.2019
High School Diploma -
Southern Lee High School
Sanford, NC06.2014
Skills
- Bilingual
- Professionalism and ethics
- Customer service
- Multitasking and organization
- Team leadership
- Quality assurance
- Time management
Certification
CMA certificate
Languages
Spanish
Native or Bilingual
Timeline
Patient Relations Specialist
Women’s Care
06.2019 - Current
Assistant Teacher
La Petite Academy Inc.
10.2018 - 05.2019
Front Desk Receptionist
Third Street Cleaners
02.2017 - 10.2017
Medical Assistant Certificate -
Concorde Career Institute
High School Diploma -
Southern Lee High School