Marisha Robinson
Dental Assistant / Front Office Assistant
Indian Trail,NC
Summary
Talented Dental Assistant with 18 years of experience working with dental staff to treat patients. Skilled at taking dental x-rays, preparing dental impressions and assisting dental hygienists and dentists. Expert at creating and maintaining clean and sterile environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Front Desk Dental Assistant
Pediatric Dentistry Of South Charlotte - Dr. Beth Cook
9 2019 - Current
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Answered phone calls and messages for four-physician dental medical facility, scheduling appointments, and handling patient inquiries.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Appointment Coordinator
Holt Family Dentistry
10.2023 - Current
- Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
- Maintained up-to-date records of client information, ensuring accurate scheduling and contact details.
- Reduced no-show rates with consistent follow-up calls and email reminders to clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing clear information on appointment details.
- Supported office-wide initiatives by taking on additional responsibilities as needed, including reception duties or assisting with event planning.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Dental Assistant
Pediatric Dentistry Of South Charlotte
02.2014 - Current
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Education
Diploma - Dental Assisting
Coastal Carolina Community College
Jacksonville, NC 08.2004 - 08.2005
Skills
- Insurance billing
Dental staff assistance
Dental radiography
Patient intake procedures
Timeline
Appointment Coordinator
Holt Family Dentistry
10.2023 - Current
Dental Assistant
Pediatric Dentistry Of South Charlotte
02.2014 - Current
Diploma - Dental Assisting
Coastal Carolina Community College
08.2004 - 08.2005
Front Desk Dental Assistant
Pediatric Dentistry Of South Charlotte - Dr. Beth Cook
9 2019 - Current
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