Marisol Bentacourt
Irving,TX
Summary
Dynamic Sales Associate with a proven track record at Rancho Semental Western Wear, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and maintaining store visual appeal, consistently driving repeat business and boosting team performance.
Overview
7
7
years of professional experience
Work History
Sales Associate
Rancho Semental Western Wear
10665 Harry Hines Blvd, Dallas, TX 75220
09.2023 - 06.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
Sales Associate
James Avery
8687 N Central Expy Ste 750, Dallas, TX 75225
07.2019 - 2021
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Host
Chili's Restaurant
3421 W Airport Fwy, Irving, TX 75062
02.2018 - 03.2019
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
High School Diploma -
Jack E. Singley Academy
4601 N MacArthur Blvd, Irving, TX 75038 06.2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Rancho Semental Western Wear
09.2023 - 06.2025
Sales Associate
James Avery
07.2019 - 2021
Host
Chili's Restaurant
02.2018 - 03.2019
High School Diploma -
Jack E. Singley Academy