Marisol Contreras

• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Collaborated with fellow stylists to create a positive work environment and share best practices.
• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
• Educated customers on products to maximize benefits.
• Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
• Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
• Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
• Suggested treatments and styles to suit customer appearance and fashion choices.

• Assisted customers with product selection, enhancing overall shopping experience.
• Maintained visual merchandising standards, ensuring appealing product displays.
• Processed transactions accurately using point-of-sale systems, improving efficiency.
• Built customer relationships through exceptional service and product knowledge.
• Led initiatives to enhance customer satisfaction scores through personalized service approaches.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Monitored compliance with health regulations, ensuring safe food handling practices at all times.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Crafted and served a diverse range of cocktails and beverages to enhance customer satisfaction.
• Trained new staff on bar operations, emphasizing product knowledge and customer service excellence.
• Managed inventory levels, ensuring availability of key ingredients and minimizing waste.
• Implemented efficient workflow processes to increase speed of service during peak hours.
• Developed signature drinks that contributed to bar's unique identity and attracted clientele.
• Established strong relationships with regular customers, fostering loyalty and repeat business.

• Executed diverse cutting and coloring techniques to enhance client satisfaction and loyalty.
• Mentored junior stylists, fostering skill development and improving team performance.
• Developed personalized styling recommendations based on client consultations and preferences.
• Implemented sanitation protocols to ensure compliance with health and safety regulations.
• Maintained up-to-date knowledge of industry trends, products, and techniques for continuous improvement.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.

• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
• Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
• Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
• Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.

Was gladly to have been recognized by the city of El Passo TX to win back to back the BEST OF EL PASO bartender award two times in a row. As third place in 2023 and second place award in 2024.