MARISOL GONZALEZ
Nacogdoches,TX
Summary
Hardworking employee with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
15
15
years of professional experience
Work History
OPTICAL MANAGER
TEXAS STATE OPTICAL
04.2018 - Current
- Managed and trained a team of opticians, ensuring high levels of product knowledge and customer service skills.
- Developed strong relationships with eye care professionals to promote collaborative care for patients.
- Increased sales and profitability by implementing strategic marketing initiatives for the optical department.
- Implemented efficient inventory management systems, reducing overhead costs and ensuring optimal stock levels.
- Collaborated with vendors to negotiate favorable pricing on frame purchases, maximizing profit margins without sacrificing product quality or selection.
- Assisted in the selection of appropriate lenses based on individual prescription needs, improving overall patient outcomes with their eyewear choices.
SHIFT MANAGER
BURGER KING
08.2008 - 04.2018
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
GED -
PROJECT TURN AROUND
Nacogdoches, TX05.2017
Skills
- Workflow Coordination
- Document Management
- Customer Service
- Inventory Management
- Cash Handling Oversight
- Staff Training
- Customer Complaint Resolution
- Multitasking Abilities
- Fluent Bilingualism
Languages
Spanish
Professional Working
Timeline
OPTICAL MANAGER
TEXAS STATE OPTICAL
04.2018 - Current
SHIFT MANAGER
BURGER KING
08.2008 - 04.2018
GED -
PROJECT TURN AROUND
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