EDWIN PATRIZI
La Vista,NE
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Assistant Manager
AMAZON FULFILLMENT CENTER
07.2019 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Bank Customer Service Specialist
INV. PLATCO BBVA
12.2009 - 01.2017
- Navigated multiple software systems proficiently to provide seamless service experiences for clients during each interaction.
- Collaborated with team members to achieve branch sales targets consistently.
- Developed strong relationships with clients through personalized attention and expert financial advice.
- Participated in ongoing professional development initiatives to stay current on industry trends and best practices relevant to the Bank Customer Service Specialist role.
Junior Inventory Auditor Analyst
Cinascar Automotriz CA
01.2007 - 01.2008
- Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
- Counted all physical inventory and generated department audit reports.
- Proactively identified opportunities for process improvement and cost reduction, contributing to the organization''s overall financial success.
- Streamlined the auditing process for faster results, utilizing advanced software tools and data analysis techniques.
Quality Control Analyst
Pro_piezas, CA
01.2005 - 01.2007
- Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
- Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Improved overall production efficiency by identifying and resolving quality control issues.
Billing Assistant, Customer Service
Auto Ambar, C.A "Nissan"
01.2001 - 01.2004
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Received, sorted, and distributed incoming mail.
Education
UNDERGRADUATE INDUSTRIAL PRODUCTION -
UNIVERSITY INSTITUTE OF INDUSTRIAL TECHNOLOGY
07.2006
Skills
- Customer Relations
- Team motivation
- Sales Strategies
- Product and service knowledge
Timeline
Assistant Manager
AMAZON FULFILLMENT CENTER
07.2019 - 12.2023
Bank Customer Service Specialist
INV. PLATCO BBVA
12.2009 - 01.2017
Junior Inventory Auditor Analyst
Cinascar Automotriz CA
01.2007 - 01.2008
Quality Control Analyst
Pro_piezas, CA
01.2005 - 01.2007
Billing Assistant, Customer Service
Auto Ambar, C.A "Nissan"
01.2001 - 01.2004
UNDERGRADUATE INDUSTRIAL PRODUCTION -
UNIVERSITY INSTITUTE OF INDUSTRIAL TECHNOLOGY
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