Marisol Lugo
Austin,Texas
Overview
8
8
years of professional experience
Work History
Concierge
Lux
02.2025 - Current
- Maintain smooth operations and deliver a positive service experience by communicating effectively with team members, property management, and Community Members
- Respond promptly and professionally to resident requests, phone calls, questions, and concerns. Anticipate needs and provide service that reflects an elevated experience.
- Adapt quickly to different property environments, delivering reliable concierge support at multiple high-rise residential buildings throughout downtown Austin.
- Uphold property protocols for resident, guest, and vendor access, ensuring safety, accuracy, and compliance with building standards.
- Present a polished, professional appearance that reflects the community’s standards and brand identity.
Night Auditor
The Westin
01.2023 - 02.2025
- Assist quests efficiently, courteously, and professionally in all front desk related functions
- Balance all hotel and restaurant transactions daily, including credit cards, cash-handling, and change funds
- Consistently follow all credit, cash handling and accounting procedures
- Run various audits and reports and record all revenues statistics accurately
- Read, analyze, intercept, and effectively, explain items such as common report, quest folios and emergency procedures
- Ability to work independently while supporting hotel operations
Retention Sales Agent
Spectrum
03.2021 - 01.2023
- Provided exceptional service by promoting campaigns and saving plans to customers all over the country
- Use way with words to engage callers, reinforcing the range and power of unique products and their value
- To generate sales-Ability to empathize with the customer
- Problem solver with effective persuasion skills
- Ability to work independently; highly motivated and detail-oriented
- Ability to show judgment and initiative
- Ability to overcome objections
- Full time, entry and mid-level sales and support role emphasizing customer relationship-building and product knowledge in the communications and entertainment technology space
- Active listening and problem-solving skills to desecalate customer concerns
Lawyer assistant
Beene Reposa
01.2018 - 03.2021
- Delivering messages and legal documents for the law firm
- Managed daily tasks consistently and sought out oppurtunities to go beyond requirements and support business targets.
- Completed required paperwork
- Revived incoming orders and assigned work to maintain demanding schedule
- Maintained good working relationship with co-workers and management
- Pick up and deliver documents to the courthouse and law firm
Education
High School Diploma -
Akins Early College High School At Austin
Austin05-2021
Skills
- Strong detail oriented and organization
- Well versed in Texas employment law
- Excellent written and oral communication
- Develops positive work relationships
- Reliable and self-motivated
Timeline
Concierge
Lux
02.2025 - Current
Night Auditor
The Westin
01.2023 - 02.2025
Retention Sales Agent
Spectrum
03.2021 - 01.2023
Lawyer assistant
Beene Reposa
01.2018 - 03.2021
High School Diploma -
Akins Early College High School At Austin