Marisol Medrano
Carson,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. With 15 years of retail experience.
Overview
16
16
years of professional experience
Work History
Shift Supervisor
Walgreens
Torrance, CA
06.2008 - Current
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Resolved customer complaints in a timely manner.
- Assisted upper management with daily operations to meet standards of service and quality.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assisted customers with product selection when needed.
- Maintained accurate records of daily transactions and deposits.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Identified areas of improvement within the department and implemented necessary changes.
- Monitored security and enforced loss prevention strategies during shift.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Upheld company standards and compliance requirements for operations.
Education
High School Diploma -
Penn Foster Career School
Scranton, PAPharmacy Technician
Penn Foster Career School
Scranton, PASkills
- Fast learner
- Acclimate to change with ease
- Team player
- Good with computers
Timeline
Shift Supervisor
Walgreens
06.2008 - Current
High School Diploma -
Penn Foster Career School
Pharmacy Technician
Penn Foster Career School