Marisol Miranda

• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed all tasks in compliance with company policies and procedures.

• Scheduled, coordinated and confirmed appointments and meetings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

•Providing exceptional customer service by resolving customer queries and complaints in a timely and efficient manner times

•Maintaining a clean and organized work area to promote a positive shopping experience for

customers

•Ensuring the cleanliness and organization of the cash register area at all

• Operated cash register, check, and credit card transactions with excellent accuracy levels.