Marisol Montes
Anaheim,CA
Summary
Highly motivated and experienced Dental Office Manager seeking to leverage proven leadership, administrative, and customer service skills in a challenging role. Offering extensive knowledge of dental procedures and insurance processing. Committed to ensuring smooth office operations and providing superior patient care while maintaining high levels of professionalism and efficiency. Also, a superb organizer that will ensure that all protocols are in place within the dental office, thereby allowing the Dentist to focus on dentistry. A very competitive team spirit with a desire to excel at everything.
Overview
18
18
years of professional experience
Work History
Dental-office-manager
Pacific Dental Services
10.2011 - 04.2023
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of about 20.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Operations Manager
Western Dental
12.2004 - 04.2010
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Loara High School
Anaheim, CASanta Ana College
Santa Ana, CASkills
- Operational Efficiency
- Strong Communication
- Problem Solving
- Mentoring
- Customer Service Management
- Staff Training
- High-Volume Environments
- Workflow Coordination
- Patient Care
- Budget Management
- Handling Complaints
Timeline
Dental-office-manager
Pacific Dental Services
10.2011 - 04.2023
Operations Manager
Western Dental
12.2004 - 04.2010
Loara High School
Santa Ana College
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