Marisol Perez
Houston,TX
Summary
Dynamic BDC Representative at Fredykia with a proven track record in optimizing CRM software and enhancing client relationships. Skilled in active listening and multitasking, I consistently exceeded performance targets while nurturing a growing clientele. My commitment to exceptional service and teamwork has driven significant business growth and customer satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
BDC Representative
Fredykia
Houston, TX
08.2022 - Current
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Fostered teamwork within the department by sharing knowledge of best practices amongst fellow BDC representatives.
- Expanded clientele base with targeted prospecting efforts to identify potential customers in the market area.
Server
El Tiempo
Houston, TX
05.2022 - 08.2022
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Service Advisor
Buick GMC Beck and Masten
Houston, TX
05.2021 - 05.2022
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Server
Bayou City Wings
Houston, TX
08.2017 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.c
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Internship
HFD Public Affairs
Houston, TX
05.2017 - 08.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Education
No Degree -
Houston Community College
Houston, TX08-2019
Law And Justice High School
Houston, TX05-2017
Skills
- CRM software
- Goal oriented
- Performance tracking
- Appointment setting
- Multitasking
- Active listening
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
BDC Representative
Fredykia
08.2022 - Current
Server
El Tiempo
05.2022 - 08.2022
Service Advisor
Buick GMC Beck and Masten
05.2021 - 05.2022
Server
Bayou City Wings
08.2017 - 05.2021
Internship
HFD Public Affairs
05.2017 - 08.2017
No Degree -
Houston Community College
Law And Justice High School