Marisol Vasquez
Odessa,TX
Summary
Hardworking and passionate job seeker with strong organizational skills an willing to keep learning .
Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Cake Decorator
HEB
01.2018 - 10.2023
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Packaged finished products for sale.
- Trained new employees on bakery methods and procedures.
Cashier
HEB Grocery Store
01.2018 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Customer Service Associate
Walmart
07.2017 - 04.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- handled returns an exchanges
Shift Manager
Pizza Hut
03.2012 - 04.2017
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements,bank deposits
Education
High School Diploma -
Richard Milburn
Odessa, TX05.2015
Skills
- Cake Decoration
- Food Handling Safety
- Quality Control
- Stock Rotation
- Product Inspection
- Food Safety
- Customer Service
- Order Taking
- Kitchen Safety
- Verbal and Written Communication
- Team Cooperation
- Administration and Management
- Inventory Maintenance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cake Decorator
HEB
01.2018 - 10.2023
Cashier
HEB Grocery Store
01.2018 - 10.2023
Customer Service Associate
Walmart
07.2017 - 04.2018
Shift Manager
Pizza Hut
03.2012 - 04.2017
High School Diploma -
Richard Milburn