Marisol Zavala
Ontario,CA
Summary
Skilled Certified Pharmacy Technician offering 10 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in cleanroom procedures, regulatory guidelines and overall pharmacy operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
AltaMed
Garden Grove, CA
07.2020 - Current
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Reviewed and verified customer information and insurance provider information.
Pharmacy Technician
CVS Pharmacy
Cerritos, CA
01.2014 - 05.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, prior authorizations, resolve concerns and reconcile payments.
Education
Pharmacy Technician License -
Everest College
Santa Ana, CA12.2013
High School Diploma -
Virgin Valley High School
Mesquite, NV06.2012
Skills
- Advanced Math Skills
- Updating Medication Histories
- Prescription Refill Fulfillment
- Manual and Automated Medication Dispensing
- Organization and Prioritization
- Prescription Filling and Labeling
- Problem-Solving Skills
- Answering and Routing Calls
- Pharmacist Assistance
- Proficient with Epic Systems
Certification
- Licensed Pharmacy Technician (135837)
- CPhT - Certified Pharmacy Technician (30129966)
Languages
English, Spanish
Native or Bilingual
Timeline
Certified Pharmacy Technician
AltaMed
07.2020 - Current
Pharmacy Technician
CVS Pharmacy
01.2014 - 05.2020
Pharmacy Technician License -
Everest College
High School Diploma -
Virgin Valley High School