Marissa Boon
Fort Wayne,IN
Summary
Experienced Community Manager with strong skills in community engagement, event planning, and customer relationship management. Led initiatives that boosted resident involvement and executed effective marketing strategies. Managed diverse projects and fostered team collaboration, enhancing resident satisfaction. Skilled in social media management, content creation, and crisis communication to support community initiatives.
Overview
5
5
years of professional experience
Work History
Community Manager
Homestead America
Fort Wayne, Indiana
06.2025 - Current
- Coordinated community engagement activities and events, enhancing resident participation.
- Created content for social media platforms to engage the community.
- Partnered with local organizations to enhance community relations and resources.
- Led resident meetings to address community issues and drive initiatives.
- Provided timely support for resident inquiries and concerns.
- Responded to customer inquiries in a timely manner.
- Assisted in creating promotional materials for community events and programs.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Assisted with developing marketing plans for campaigns and promotions.
- Compiled reports on website traffic, conversions, and other metrics.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Updated resident accounts with latest personal information and recent payments.
- Processed invoices for accurate and timely payments.
Leasing Specialist
Birge and Held
Fort Wayne, Indiana
12.2021 - 11.2024
- Managed lease agreements and ensured compliance with company policies.
- Assisted clients in selecting rental properties that meet their needs.
- Conducted property tours and answered questions from prospective tenants.
- Utilized property management software to track applications and renewals.
- Advertised vacant units through multiple marketing channels, including print media, online listings, and social media posts.
- Organized and facilitated open houses to showcase properties to potential renters.
- Received, checked and processed applications for new leases.
- Collaborated with maintenance teams to address tenant requests promptly.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
Education
High School Diploma -
Northrop High School
Fort Wayne, IN06-2008
Skills
- Property management
- Leasing strategy development
- Tenant acquisition
- Time management
- Event planning
- Content creation
- Community outreach
- Resident relations
- Community initiatives
- Contract oversight
- Staff training
- Time management
- Leasing strategy development
Timeline
Community Manager
Homestead America
06.2025 - Current
Leasing Specialist
Birge and Held
12.2021 - 11.2024
High School Diploma -
Northrop High School