Marissa Chavez-Oliphant
Wellington
Summary
Dynamic professional with extensive experience in customer service and team supervision. Known for resolving complaints effectively and implementing process improvements, contributing to increased team morale and operational efficiency.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Company
Wellington
12.2019 - Current
- Implemented process improvements that enhanced team productivity and job satisfaction.
- Resolved customer complaints promptly to ensure overall satisfaction and service quality.
- Supervised daily operations and workflow of team members in fast-paced environment.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Assisted upper management with daily operations to meet standards of service and quality.
Barista
Starbucks Coffee Company
Boynton Beach
07.2018 - 12.2019
- Prepared high-quality beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of workstations and customer areas.
- Assisted customers with menu selections and provided exceptional service.
- Handled cash transactions accurately at the register while ensuring security protocols.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Cashier
Souvlaki Fast
Boca Raton
06.2017 - 07.2018
- Processed customer transactions efficiently at busy Souvlaki Fast location.
- Handled cash register operations and maintained accurate cash drawer balances.
- Ensured cleanliness and organization of the checkout area throughout shifts.
- Assisted customers in selecting menu items and provided recommendations.
- Adhered to food safety standards while handling food products during service.
- Performed other duties as assigned by management.
Education
Business
Valencia College
Orlando, FLSkills
- Customer satisfaction
- Cash handling
- Team supervision
- Daily operations
- Inventory management
- Effective communication
- Conflict resolution
- Time management
Timeline
Shift Supervisor
Starbucks Coffee Company
12.2019 - Current
Barista
Starbucks Coffee Company
07.2018 - 12.2019
Cashier
Souvlaki Fast
06.2017 - 07.2018
Business
Valencia College