Marissa Dupuis
Wasilla,AK
Summary
Flexible Treatment Coordinator with expertise in dental treatment plans and dental procedures. HIPAA compliant and committed to helping patients feel comfortable with presented treatment plans and overall dental office atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Meridian Park Oral Surgery
08.2023 - 01.2024
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
Patient Service Representative
Alaska Premier Dental Group
03.2022 - 10.2022
- Verified insurance eligibility and coverage for patients.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Balanced deposits and credit card payments.
Patient Service Representative
Alaska Center For Dermatology
03.2020 - 05.2021
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Took copayments and compiled daily financial records.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Skills
- Microsoft Office
- Registration and Scheduling
- Administrative and Office Support
- HIPAA Compliance
- Customer Service
- Treatment Planning
- Appointment Scheduling
Certification
BLS Certification
Timeline
Treatment Coordinator
Meridian Park Oral Surgery
08.2023 - 01.2024
Patient Service Representative
Alaska Premier Dental Group
03.2022 - 10.2022
Patient Service Representative
Alaska Center For Dermatology
03.2020 - 05.2021
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