Summary
Skills
Work History
Education
Generic
Marissa English

Marissa English

Belleville,MI

Summary

Professional hospitality worker with a background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques, and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable experiences. As a server, I have had numerous positive reviews in my name, as well as recurring customers who request my services.

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Professional appearance
  • Hospitality service expertise
  • Cleanliness standards
  • Team collaboration
  • Inventory management

Work History

Server

Urban Steak, Holiday Inn
12.2025 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Processed orders efficiently using point-of-sale systems.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Maintained cleanliness and organization of dining area and utensils.
  • Resolved customer inquiries and complaints promptly to enhance satisfaction.
  • Recommended food and beverage pairings to enhance guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Manager

A&W® Restaurants
06.2025 - Current
  • Oversaw daily operations to ensure compliance with company standards and policies.
  • Trained and mentored team members to enhance service quality and efficiency.
  • Maintained high standards of quality control to ensure customer satisfaction.
  • Oversees the restaurant's social media presence by creating and posting content, showcasing menu items, and engaging with customers. Promotes to boost visibility and drive customer traffic.
  • Led a team of XX employees, providing guidance and support to ensure the successful completion of projects.
  • Resolved conflicts within the team by facilitating open dialogue and promoting a positive work environment.
  • Implemented a reward system to recognize top performers, boosting morale and motivation levels.
  • Demonstrated strong problem-solving abilities when faced with unexpected challenges or obstacles.
  • Established clear expectations for individual roles within the team, promoting accountability and ownership of tasks.

Carhop Server

A&W® Restaurants
08.2021 - Current
  • Served food and beverages to customers in a fast-paced environment.
  • Collaborated with kitchen staff to ensure timely order delivery.
  • Handled customer inquiries and resolved issues efficiently.
  • Implemented suggestions for improving service speed and customer satisfaction.
  • Assisted in maintaining compliance with health and safety regulations.
  • Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.

Esthetician

L'esprit Academy, Student Salon
01.2026 - 05.2026
  • Performed facials, waxing, and makeup applications with attention to client comfort and satisfaction.
  • Provided personalized skincare consultations to assess client needs and recommend appropriate treatments.
  • Maintained cleanliness and organization of treatment areas, ensuring compliance with health and safety standards.
  • Engaged in ongoing education to stay updated on industry trends and advanced techniques.

Education

Esthetics Liscenes - Esthetics

L'Esprit Academy
Canton, MI
05.2026

High School Diploma -

Belleville High School
Belleville, MI
06.2024

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