Marissa Fernandez
Philadelphia,PA
Summary
Organized and detail-driven Human Resources professional with experience managing onboarding, employee relations, benefits administration, and office operations. Skilled in handling confidential records, supporting compliance, and maintaining efficient administrative systems. Adept at multitasking in fast-paced environments and eager to contribute to legal and nonprofit operations through strong clerical, organizational, and case support skills.
Overview
16
16
years of professional experience
Work History
Human Resources Manager
WHSmith
Philadelphia, Pa
01.2022 - Current
- Led onboarding, off-boarding, training, and employee development initiatives
- Managed employee relations and supported performance management processes
- Maintained organized employee records and ensured compliance with company policies
- Assisted with scheduling, payroll support, and operational reporting
- Provided administrative support including documentation, communication, and staff coordination
- Helped troubleshoot basic systems and supported team technology needs
- Managed recruitment processes to attract top talent for diverse roles.
- Developed and implemented HR policies aligned with company goals.
- Oversaw payroll administration ensuring compliance with legal standards.
- Developed and implemented employee training and development programs.
- Managed employee relations to foster a positive workplace culture.
- Administered performance management systems to evaluate staff effectiveness.
- Ensured compliance with labor laws and regulations across the organization.
- Collaborated with department heads on workforce planning and staffing needs.
- Oversaw benefits administration, including health insurance and retirement plans.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Created job postings, tracked applicants and maintained applicant database.
- Identified, screened and interviewed potential employees.
- Directed HR programs, policies and processes to improve operational efficiency.
- Held exit interviews and documented information discussed with employees.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
Human Resources Manager
Termini Brothers
Philadelphia, Pa
09.2010 - 01.2022
- Managed full-cycle onboarding and offboarding processes, including employee documentation and system entry
- Administered employee benefits and maintained accurate, confidential personnel records
- Oversaw office operations, including file management, correspondence, and administrative systems
- Supported compliance efforts, including documentation, reporting, and internal audits
- Assisted with payroll processes and maintained data
- Coordinated internal communications and supported leadership with operational needs
- Developed HR policies and procedures to support organizational goals.
- Oversaw employee relations and resolved workplace conflicts effectively.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
Education
High School Diploma - Business Management
Furness High School
06-2011
Skills
- Office & Administrative Management
- Employee Onboarding & Offboarding
- Benefits Administration & HR Compliance
- File & Records Management (Digital & Physical)
- Legal Document Handling & Confidentiality
- Payroll & HR Systems
- Budget & Financial Support
- Calendar Management & Travel Coordination
- Microsoft Office & Google Workspace
- Technology Troubleshooting
Timeline
Human Resources Manager
WHSmith
01.2022 - Current
Human Resources Manager
Termini Brothers
09.2010 - 01.2022
High School Diploma - Business Management
Furness High School