Marissa Gibson
Dallas,Tx
Summary
Remote /Customer Service representative with 3 years of experience supporting clients in health care and insurance environments . Skilled in high-volume inbound call handling , account resolution, and data entry across multiple systems. Strong communication with proven ability to de-escalate concerns, and maintain strict confidentiality standards. Experienced working independently in a remote environment while consistently meeting performance expectations.
Overview
7
7
years of professional experience
Work History
Patient enrollment specialist
Conduent Call Center
Dallas, Tx
08.2024 - Current
- Contact patients by phone to explain enrollment opportunities and healthcare programs.
- Assist patients with completing enrollment applications and required documentation.
- Verify patient demographics and insurance information.
- Explain program eligibility requirements and enrollment procedures.
- Maintain accurate patient records in electronic databases.
- Provide excellent customer service and respond to patient questions.
- Protect confidential patient information in accordance with HIPAA regulations.
- Follow up with patients regarding incomplete applications or enrollment status.
- Communicate professionally with healthcare providers and administrative
Healthcare Representative
IKS Health
Coppell, TX
04.2024 - 11.2024
- Manages high-volume inbound calls resolving billing and account concerns
- Reviewed and interpreted insurance Explanations of Benefits (EOBs)
- Ensured compliances with HIPPA and healthcare regulations
- Documented all interaction in companies system
- Reduced resolutions times by streamlining patients inquiry processes
- Delivered empathetic support to improve overall patients satisfaction
Patient Care Representative
CVS Specialty Pharmacy
09.2023 - 03.2024
- Managed inbound calls to assist patients with prescription and medication scheduling for timely delivery
- Coordinated with healthcare providers to swiftly resolve patient issues and enhance care quality
- Verified insurance coverage and documented case details
- Provided empathetic support to patients while adhering to efficiency standards
Customer Service Representative
United Healthcare
08.2022 - 09.2023
- Resolved complex patient inquiries regarding claims and benefits to enhance customer understanding
- Reviewed and processed insurance claims for accuracy
- Navigated multiple systems for data verification and documentation, ensuring accurate information delivery
- Delivered clear, professional communication that contributed to customer retention
Cashier Customer Service Associate
Parkland Hospital
Dallas, Tx
02.2020 - 01.2022
- Executed daily cash transitions and reconciled cash drawer to ensure accurate financial operations
- Guided patients and visitors through billing inquiries to enhance customer understanding and satisfaction
- Ensured accuracy of financial documentation for end-of-shift reporting
Education
Associate Degree in Nursing - Medical Assistant
Concorde Career College
Dallas, Tx 10.2026 - 11.2026
High School Diploma -
Franklin D Roosevelt High School
Dallas, TxSkills
- Remote Customer Support
- Call Center
- Operations & KPIs
- Healthcare and Insurance Knowledge
- Claims Processing
- Compliances
- Data Entry & Documents
- Microsoft Office Suites
- Active Listening
- Problem Resolution
- Multitasking in a Fast-Paced Environment
- Time Management
LANGUAGES
English
Personal Information
Title: Remote /Customer Service representative
Timeline
Associate Degree in Nursing - Medical Assistant
Concorde Career College
10.2026 - 11.2026
Patient enrollment specialist
Conduent Call Center
08.2024 - Current
Healthcare Representative
IKS Health
04.2024 - 11.2024
Patient Care Representative
CVS Specialty Pharmacy
09.2023 - 03.2024
Customer Service Representative
United Healthcare
08.2022 - 09.2023
Cashier Customer Service Associate
Parkland Hospital
02.2020 - 01.2022
High School Diploma -
Franklin D Roosevelt High School