Marissa Gonzales
Daytona Beach,FL
Summary
Hardworking individual with proven customer service experience and time management skills in fast-paced environments. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Works productively on teams as well as independently to fulfill customer goals according to company's policy and procedures.
Overview
12
12
years of professional experience
Work History
Server
Salsa's Mexican Restaurant
Daytona Beach, FL
01.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained records of transactions made during shift as required by law or company policy.
Home Health Aide
Concierge Care
Palm Coast, FL
10.2020 - 12.2021
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Assisted with client personal care needs to foster independence and well-being.
Operation Specialist
U.S. Navy Active Duty
Jacksonville, FL
07.2012 - 05.2018
- Assisted in the development of operational policies and procedures to ensure compliance with regulatory requirements.
- Created detailed reports summarizing departmental activities, outlining successes and failures.
- Trained new employees on established operational procedures and protocols.
- Provided technical support to internal teams, resolving complex operational issues quickly and efficiently.
Education
Associate of Science - Nursing
Keiser University
Jacksonville, FL05-2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Positive and professional
- Cash Handling
- Spanish speaking
- Stress Tolerance
References
References available upon request.
Timeline
Server
Salsa's Mexican Restaurant
01.2022 - Current
Home Health Aide
Concierge Care
10.2020 - 12.2021
Operation Specialist
U.S. Navy Active Duty
07.2012 - 05.2018
Associate of Science - Nursing
Keiser University
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