Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa Gonzales

Palm Coast,FL

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at JPMorgan Chase. Proven ability in cash management and relationship building, successfully resolving complex client issues. Bilingual in Spanish, adept at fostering client satisfaction and promoting a culture of accountability in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Associate Banker

JPMorgan Chase
06.2024 - Current
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.

Server

Salsa's Mexican Restaurant
01.2022 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Operation Specialist

U.S. Navy Active Duty
07.2012 - 05.2018
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Collected, arranged, and input information into database system.

Education

Nursing

Keiser University
Jacksonville, FL
05-2020

Skills

  • Cash management
  • Strong Work Ethic
  • Exceptional Customer Service
  • Spanish Speaking
  • Relationship building
  • Stress Tolerance

Timeline

Associate Banker

JPMorgan Chase
06.2024 - Current

Server

Salsa's Mexican Restaurant
01.2022 - 10.2024

Operation Specialist

U.S. Navy Active Duty
07.2012 - 05.2018

Nursing

Keiser University

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