Marissa Gutierrez
Midland
Summary
Dynamic professional with extensive experience at French Brothers Homes LLC, excelling in project coordination and customer service. Proven ability to manage buyer pipelines and enhance client engagement, ensuring seamless transactions. Skilled in data entry and multitasking, consistently delivering high-quality results and improving customer satisfaction throughout the homebuilding process.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Selections Coordinator
French Brothers Homes LLC
Alamogordo
10.2024 - 03.2026
- Utilized MarkSystems to manage selections, documentation, and construction-related data throughout the homebuilding process
- Managed buyer pipeline using HubSpot to track pre-design homes, maintain client engagement, and support a seamless progression from interest to contract
- Served as subject matter expert for sales across multiple communities, providing guidance on processes, systems, and buyer experience to ensure consistency and accuracy
- Guided homebuyers throughout their selections experience ensuring customer satisfaction and accuracy
Closing Coordinator
French Brothers Homes LLC
Alamogordo, NM
05.2022 - 10.2024
- Coordinated closing processes to ensure timely and accurate settlements for real estate transactions.
- Managed communication between buyers, sellers, and agents to facilitate smooth transaction flow.
- Prepared closing documents and verified compliance with legal requirements and company policies.
- Improved customer satisfaction by providing timely updates on the status of closings and addressing any concerns or questions promptly.
Full Service Branch Teller
First National Bank
Alamogordo, NM
01.2019 - 03.2022
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Managed cash drawer and balanced daily transactions to maintain financial integrity.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Trained new tellers on operational procedures and customer service standards to enhance team performance.
Branch Teller
Wells Fargo
Odessa, TX
01.2017 - 01.2019
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers in account inquiries and problem resolution, enhancing overall customer satisfaction.
- Build customer relationships and set appointments for Personal Bankers through rapport and customer needs
Education
Communication Disorders
NMSU-A
Alamogordo05-2030
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Project coordination
- Schedule coordination
Certification
Certified Fearless Prospector by Forrest Performance Group
Warrior Selling Practicioner by Forrest Performance Group
Timeline
Selections Coordinator
French Brothers Homes LLC
10.2024 - 03.2026
Closing Coordinator
French Brothers Homes LLC
05.2022 - 10.2024
Full Service Branch Teller
First National Bank
01.2019 - 03.2022
Branch Teller
Wells Fargo
01.2017 - 01.2019
Communication Disorders
NMSU-A