MARISSA HARRAL
Dallas
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Front Desk Agent
Delta Southlake
Southlake, Texas
10.2025 - 03.2026
- Assisted guests with check-ins and check-outs. Managed reservations efficiently. Addressed guest requests and complaints with a friendly demeanor.
- Promptly addressed GXP chat inquiries, ensuring swift resolution of customer concerns. Reviewed GSP profiles to maintain up-to-date and accurate information. Efficiently handled guest customer care cases, providing timely support and assistance.
- Executed payment processing and ensured accurate setup of reservations.
- Responded to incoming calls, efficiently managing inquiries and ensuring timely notification of guest needs to engineering and housekeeping.
- Assisted in maintaining safety protocols by identifying hazards and reporting them promptly. Supported adherence to brand standards through regular inspections and feedback. Collaborated with team members to promote a safe working environment.
- Assisted in pre-check of United flight attendants and pilots' reservations. Created shuttle log for crew and pilots for next day. Communicated flight changes to drivers promptly and updated sign-in sheets accordingly.
- Monitored inventory levels of supplies, ensuring timely replenishment for seamless front desk operations.
Front Desk Agent
Sheraton Stonebriar
Frisco, Texas
11.2024 - 09.2025
- Ensured a warm welcome for guests during check-in and check-out.
- Provided assistance with luggage to improve guest service quality.
- Coordinated room assignments based on preferences and Elite membership statuses.
- Handled phone inquiries and addressed cases via GXP chat support.
- Crafted special occasion amenities to enhance guest recognition upon arrival.
- Regularly updated whiteboard with group schedules for staff reference.
- Maintained the Resume and Daily Events binder to support operational needs.
Sales Administrator Assistant
Westin Irving
Irving, Texas
04.2024 - 09.2024
- Conducted showroom inspections and organized site folders for streamlined operations.
- Facilitated assignment of CI opportunities to relevant Sales teams for effective management.
- Developed leads from Wedding Pro and new inquiries in CI, contributing to business growth.
- Finalized pickup and definite confirmation reports from IC, maintaining comprehensive records.
- Prepared Contracts and LOIs for Sales/Catering manager, supporting contractual processes.
- Managed reservations for corporate travelers and complimentary stays to optimize guest experience.
- Issued certificates for fundraisers and non-profit events to acknowledge contributions.
- Generated monthly Pin Point reports, providing insights into operational performance.
Rooms Controller
Sheraton Dallas
Dallas, Texas
06.2023 - 03.2024
- Allocated rooms based on airline needs and operational demands to optimize guest satisfaction.
- Balanced room inventory to mitigate shortages or overcommitted situations effectively.
- Assessed GXP data for Accessible, Suite Night Awards, and Feather Free cases for proper room assignments.
- Implemented pre-arrival amenities for GSP cases to enhance guest engagement.
- Maintained open communication with Events, Sales, and Group Housing regarding client requests.
- Participated in weekly group housing meetings to discuss upcoming events and necessary preparations.
- Updated front desk agents during stand-ups about group needs for seamless service delivery.
PBX Operator & Guest Experience Expert
Sheraton Dallas
Dallas, Texas
11.2022 - 06.2023
- Answered phone calls and processed room dining orders efficiently.
- Responded to cases and chats on GXP to resolve inquiries promptly.
- Greeted guests warmly, assisting with check-ins and departures.
- Restocked supplies regularly to maintain operational readiness.
Guest Service Expert
Marriott Dallas Uptown
Dallas, Texas
06.2021 - 11.2022
- Welcomed guests and facilitated check-ins and departures promptly.
- Assisted guests with luggage and delivered requested items efficiently.
- Assigned rooms based on guest preferences and Elite status.
- Conducted room inspections in collaboration with management when required.
- Handled phone inquiries and resolved cases via GXP chat support.
- Prepared special occasion amenities to enhance guest experience.
- Coordinated with team to ensure smooth operational flow during peak times.
Education
High School -
Douglas MacArthur High School
San Antonio, Texas01-2010
No Degree - Certified Nursing Assistant
Career College
San Antonio, TX03-2010
Skills
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Telephone etiquette
- Organizational skills
- Multitasking
- Customer service
- Conflict resolution
- Problem-solving skills
- Credit and cash payments
- Cash handling
- Microsoft office
Certification
TABC 2025
Languages
Spanish
Limited Working
Timeline
Front Desk Agent
Delta Southlake
10.2025 - 03.2026
Front Desk Agent
Sheraton Stonebriar
11.2024 - 09.2025
Sales Administrator Assistant
Westin Irving
04.2024 - 09.2024
Rooms Controller
Sheraton Dallas
06.2023 - 03.2024
PBX Operator & Guest Experience Expert
Sheraton Dallas
11.2022 - 06.2023
Guest Service Expert
Marriott Dallas Uptown
06.2021 - 11.2022
High School -
Douglas MacArthur High School
No Degree - Certified Nursing Assistant
Career College