Marissa Keysaer
Southgate,MI
Summary
Experienced sociable server offering 6 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Sports Bar & Grill
Wyandotte, MI
04.2024 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server
Island House Hotel
Mackinac Island, MI
05.2023 - 10.2024
- Provided high level dining experiences with all the accommodations necessary to ensure they enjoy themselves
- Able to handle high volume and stressful situations as a server
- Maintained accurate and efficient cash handling resulting in a 100% score on cash handling audits.
Server
Horst Gausthaus
North Myrtle Beach, SC
02.2023 - 04.2023
- Created a unique experience for guests with details of German food and culture while dining
- Ensured all guests felt welcome and were given responsive, professional, and gracious service at all times
- Memorize and sell up to 5 daily specials and beverage promotions to exceed daily sales goals
- Assessed atmosphere to promote warmth and inviting space for an optimal experience for attendants.
Server
Spiros Coney Island
North Myrtle Beach, SC
01.2023 - 04.2023
- Maintained high standards of personal appearance and grooming, which includes a clean, pressed uniform and a correct name tag when working
- Ability to carry large, heavy trays on a continuous basis throughout the shift while maintaining a guest oriented friendly demeanor
- Responsible for providing the highest quality of service to guests in an attentive, courteous and efficient manner.
Server
Island House Hotel
Mackinac Island, MI
04.2022 - 10.2022
- Provided notable service to high volume of daily customers
- Maintained accuracy while handling payments, giving change and printing receipts for customers
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales
- Presented menus to patrons and answered questions about menu items, making recommendations upon request in 90+ seat restaurant
- Operated POS terminals to input customers orders, swipe credit cards, and enter cash amounts in a swift and timely manner.
Car Porter
Ford
Southgate, MI
01.2022 - 04.2022
- Fueled vehicles and checked tires for proper inflation prior to test drives
- Inspected factory deliveries of new cars to prep for dealership stocking
- Performed exterior wash, line detailing, polishing and buffing of automotive fleets
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle
- Washed a wide range of vehicles each day
- Checked vehicles prior to service and immediately afterward to identify damages.
Server
Island House Hotel
Mackinac Island, MI
05.2021 - 10.2021
- Acquired new skills to support the team and further accommodate customer needs
- Assisted coworkers in rush hour periods by taking extra customers orders and bringing out prepared dishes
- Regularly checked on guests to ensure satisfaction with each food course and beverage
- Cleared table and bussed dishes to allow for quick setups
- Developed strong and lasting resident relationships.
Cashier
Buffalo Wild Wings
Southgate, MI
05.2020 - 03.2021
- Coordinate with hostess, floor and kitchen staff regarding special customer requests
- Fill in for the hostess as needed and assist with dining room arrangements
- Alerted kitchen staff of large orders and special issues
- Answered product questions with up-to-date knowledge of sales and store promotions.
Barista
Tim Hortons
Southgate, MI
07.2020 - 09.2020
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Described menu items to customers and suggested products based on stated preferences
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- Managed morning rush of customers daily with efficient, level headed customer service
- Followed health, safety and sanitation guidelines to pass state inspections.
Sales Associate
Spencer's Gifts
Taylor, MI
08.2019 - 02.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Sold various products by explaining unique features and educating customers on proper application or usage
- Adhered to company initiatives and achieved established goals
- Answered product questions with up-to-date knowledge of sales and promotions
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Hostess
Red Robins
Southgate, MI
03.2019 - 06.2019
- Accommodated guests with children and special needs to promote a comfortable dining experience
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Stayed attentive to server availability and table turnover to quickly seat guests
- Communicated with servers about new tables, changes in food availability and customer comments
- Performed regular restroom checks to restock supplies and handle minor cleaning
- Explained QR code scanning for electronic menu access
- Built positive relationships with other front-of-house and kitchen staff.
Hostess
Camino Real
Wyandotte, MI
10.2017 - 02.2018
- Supported serving staff, food runners and bussers to keep the dining room presentable and ready for guests
- Seated 200 guests daily with menus and appetizers
- Sanitized menus, wrapped utensils, packaged children's crayons, and kept the hostess stand orderly
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Education
High School Diploma -
Southgate Anderson High School
06.2020
Skills
- Special Dietary Requirements
- Detail oriented
- High-Volume Dining
- Time Management
- Sales
- Exceptional customer service
- Work ethic
Certification
- First Aid/AED/CPR certified (April 2024)
Timeline
Server
Sports Bar & Grill
04.2024 - Current
Server
Island House Hotel
05.2023 - 10.2024
Server
Horst Gausthaus
02.2023 - 04.2023
Server
Spiros Coney Island
01.2023 - 04.2023
Server
Island House Hotel
04.2022 - 10.2022
Car Porter
Ford
01.2022 - 04.2022
Server
Island House Hotel
05.2021 - 10.2021
Barista
Tim Hortons
07.2020 - 09.2020
Cashier
Buffalo Wild Wings
05.2020 - 03.2021
Sales Associate
Spencer's Gifts
08.2019 - 02.2020
Hostess
Red Robins
03.2019 - 06.2019
Hostess
Camino Real
10.2017 - 02.2018
High School Diploma -
Southgate Anderson High School