Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa Kulczak

West Winfield

Summary

Dedicated restaurant professional with a strong background in customer service, POS system operation, and reservation handling. Committed to enhancing guest experiences through efficient service and effective communication.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

The Otesaga Resort Hotel
Cooperstown, NY
06.2025 - Current
  • Greeted and seated guests, ensuring a warm and welcoming environment.
  • Managed reservation system, optimizing table assignments for efficiency.
  • Coordinated with waitstaff to streamline service flow and enhance guest experience.
  • Handled guest inquiries and concerns promptly to maintain satisfaction levels.
  • Placed to go orders when needed
  • Monitored dining area for cleanliness and readiness, maintaining high standards of presentation.

Wait Staff Member

Red Door Dairy Store
West Winfield, NY
04.2022 - 08.2024
  • Provided exceptional customer service, ensuring positive dining experiences for all patrons.
  • Managed food and beverage orders efficiently, maintaining accuracy and attention to detail.
  • Assisted in training new staff on store policies and operational procedures.
  • Collaborated with kitchen staff to streamline order delivery and enhance service speed.
  • Operated POS systems

Education

Bachelor of Arts - Psychology

SUNY Geneseo
NY
05.2027

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • POS System Operation
  • Taking orders and waiting on tables
  • Reservation handling
  • Table bussing

Timeline

Restaurant Hostess

The Otesaga Resort Hotel
06.2025 - Current

Wait Staff Member

Red Door Dairy Store
04.2022 - 08.2024

Bachelor of Arts - Psychology

SUNY Geneseo