Open To Work
Marissa Lambert
Headland Police Department
Abbeville,AL
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Abbeville, ALEufaula, AL
Open to relocation:
No
Important To Me
Career advancementWork-life balanceHealthcare benefitsPaid time offPersonal development programsCompany CulturePaid sick leave401k match
1
Certification
7
years of professional experience
Highly-motivated employee with strong desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Works well independently or as part of a team!
Work History
Public Safety Telecommunicator
11 Months- Operated multi-line phone systems to efficiently receive emergency calls and dispatch responders.
- Coordinated communication between law enforcement, fire services, and medical personnel during critical incidents.
- Maintained accurate records of all calls and actions taken in compliance with departmental protocols.
- Assessed caller needs to provide appropriate guidance and support in high-pressure situations.
- Handled sensitive information with discretion while maintaining strict confidentiality protocols as required by law enforcement standards.
- Provided lifesaving medical instructions over the phone to callers, stabilizing patients'' conditions until first responders arrived on scene.
Customer Service Representative
1 Year 1 Month- Provided excellent customer service to resolve customer complaints in a timely manner.
- Turned customer complaints over to corresponding area manager via email, fax, or telephone.
- Answered inbound calls to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Communications Supervisor
3 Years 10 Months- Ensured that daily dispatch operations ran smoothly and efficiently.
- Scheduled, assigned, and monitored the work of dispatchers.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Answered incoming calls for service via administrative and emergency lines, and dispatched appropriate police, fire, and/or EMS units.
- Entered sensitive information such as warrant information, stolen vehicles, and missing persons into NCIC, and filed copies accordingly.
- Established and maintained strong working relationships with surrounding police chiefs, sheriffs, and fire chiefs.
- Run criminal and driver history on all prospective new hires.
- Create and maintain employee personnel and training files.
Education
High School Diploma
Skills
Information Security
Account Updating
Scheduling
Customer Service
Critical Thinker
Basic Life Support Knowledge
Information Gathering and Relay
Information Documentation
Law Enforcement Collaboration
Map Reading Abilities
Critical Thinking
Emergency Medical Instruction
Multitasking and Prioritization
Certification
- CPR/AED Certification, Exp. 2027
Timeline
Public Safety Telecommunicator
Headland Police Department
09.2024 - 08.2025Read More
Customer Service Representative
Arrow Disposal Service
07.2022 - 08.2023Read More
Communications Supervisor
Headland Police Department
09.2018 - 07.2022Read More
Dale County High School
High School Diploma
Read More