Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Marissa Leivian

Kansas City,MO

Summary

Dynamic professional with a strong customer service focus and proven ability to train and motivate teams at Walgreens. Skilled in dermaplaning and makeup application, I excel in enhancing client satisfaction and operational efficiency. Recognized for implementing effective safety protocols and maintaining high standards in service delivery.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Lead

Walgreens
08.2024 - Current
  • Assisted in training new team members on operational procedures and customer service standards.
  • Ensured accurate cash handling and balanced registers at shift end.
  • Monitored inventory levels, restocked merchandise, and organized product displays to enhance sales.
  • Implemented safety protocols to maintain a secure working environment for staff and customers.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained cleanliness and organization of work areas to meet company standards and improve efficiency.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Telecommunications Operator

Capital Regional Medical Center
09.2023 - 06.2024
  • Operated multi-line telephone systems to manage incoming calls efficiently.
  • Facilitated communication between medical staff and patients, ensuring timely responses.
  • Monitored emergency communication systems, prioritizing alerts for critical situations.
  • Assisted in training new operators on call handling protocols and procedures.
  • Maintained accurate logs of communications and incidents for record-keeping purposes.
  • Coordinated with various departments to relay important messages and updates promptly.
  • Utilized electronic systems for routing calls and managing service requests effectively.

Education

Osage County R-II
Linn, MO

Diploma in Esthetics -

The Skn Academy
Shawnee, KS
08-2025

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Microdermabrasion
  • Skilled in dermaplaning techniques
  • Deep cleaning facials
  • Makeup application
  • Comprehensive understanding of products
  • Skilled in utilizing Vagaro

Certification

Barricade Certifiacation

Timeline

Shift Lead

Walgreens
08.2024 - Current

Telecommunications Operator

Capital Regional Medical Center
09.2023 - 06.2024

Osage County R-II

Diploma in Esthetics -

The Skn Academy

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Marissa Leivian