Marissa Marruffo
Oxnard,CA
Summary
Compassionate Program Aide/Office Administrator with a background in issue resolution and client care. A determined employee with over 4 years of treatment experience. Offering continuous quality improvement and task prioritization skills.
Overview
9
9
years of professional experience
Work History
Program Aide
Visions Adolescent Treatment Centers
Malibu, CA
10.2017 - Current
- Reported issues immediately to facility manager for quick resolution.
- Monitored children's activities throughout day for safety.
- Utilized positive reinforcement to help children develop communication, social engagement and collaboration skills.
- Implemented welcoming environment where children felt safe and secure and enjoyed interacting with others.
- Educated each staff member on program procedures and operational structures.
- Used EMR systems to chart daily activities, groups, etc
Office Administrator
Visions Adolescent Treatment Center
Malibu, CA
03.2021 - 12.2021
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Assisted billing department with creating superbills for clients
Cashier
Vallarta Supermarkets Inc.
Oxnard, CA
04.2014 - 09.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Arts - Psychology
Oxnard College
Oxnard, CA05.2021
Associate of Arts - General Studies: Natural Sciences
Oxnard College
Oxnard, CA05.2021
Associate of Arts - General Studies: Social Behavioral Sciences
Oxnard College
Oxnard, CA05.2021
Skills
- Information management
- Recordkeeping
- Effective communication
- Administrative support
- Regulatory Compliance
- Quality Assurance
- Honesty and Integrity
- Friendly and Relatable
Timeline
Office Administrator
Visions Adolescent Treatment Center
03.2021 - 12.2021
Program Aide
Visions Adolescent Treatment Centers
10.2017 - Current
Cashier
Vallarta Supermarkets Inc.
04.2014 - 09.2017
Associate of Arts - Psychology
Oxnard College
Associate of Arts - General Studies: Natural Sciences
Oxnard College
Associate of Arts - General Studies: Social Behavioral Sciences
Oxnard College