Marissa McDonnell
Menomonee Falls,WI
Summary
Pragmatic Business Operations Manager delivering a background in promoting the development and implementation of strategic plans for service excellence. Motivated leader known for leading talented teams that build lucrative customer relationships through process improvements. Ready for a new position that involves strategizing future goals for an established company.
Overview
12
12
years of professional experience
Work History
Business Operations Manager
CarMax
Milwaukee, WI
02.2019 - Current
- Manage the daily operations of the business, including staff scheduling and resource allocation.
- Provid guidance and support to employees in order to maximize performance and productivity.
- Work closely with other departments to ensure smooth operations across the organization.
- Monitor customer feedback and take corrective action as necessary.
- Resolve customer complaints quickly and effectively.
- Maintain consistent dynamic atmosphere with enthusiasm and purpose to enhance customer experience and satisfaction.
Cross Functional Store Manager
CarMax
Mobile, AL
01.2017 - 02.2019
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Sales Manager
CarMax
Kennesaw, GA
02.2012 - 01.2017
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Implemented process changes designed to streamline workflow within the department.
Skills
- Disciplined Leadership
- Business Administration
- Onboarding and Training
- Decision-Making Capabilities
- Relationship Building and Management
- Conflict Mediation
- Intelligent Decision-Making
Timeline
Business Operations Manager - CarMax
02.2019 - Current
Cross Functional Store Manager - CarMax
01.2017 - 02.2019
Sales Manager - CarMax
02.2012 - 01.2017