Marissa Menchaca
San Antonio,TX
Summary
Dynamic customer service professional with a proven track record at HEB Grocery Store, excelling in customer satisfaction and effective problem-solving. Recognized for strong communication and organizational skills, I foster team collaboration and maintain high standards of service, ensuring positive experiences and repeat business.
Overview
3
3
years of professional experience
Work History
Cashier
Whatabuger
03.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Customer Service Associate
HEB Grocery Store
09.2022 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Increased team productivity with effective communication and coordination of tasks.
Education
High School Diploma -
Luther Burbank High School
San Antonio, TX06-2024
Burbank High School
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Addition to detail
- Strong organization
- Active listening
- Communication
Timeline
Customer Service Associate
HEB Grocery Store
09.2022 - 11.2023
Cashier
Whatabuger
03.2022 - Current
High School Diploma -
Luther Burbank High School
Burbank High School
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