Marissa Meyer
Dover
Summary
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. My skills range from customer service to being able to work in a structured office handling multiple responsibilities and working alone or with a team.
Energetic professional with background in Hospital Management Internship. Gained practical experience in healthcare administration, focusing on effective patient care coordination and hospital operations management. Strengths lie in strategic planning, team leadership, and process improvement initiatives. Able to contribute to a high-performing healthcare team by implementing proven organizational and communication skills, ultimately improving overall efficiency and patient satisfaction levels.
Overview
3
3
years of professional experience
Work History
Medical File Clerk/Receptionist
Nextron Infusion Services
Fairfield
11.2022 - 03.2023
- Ensured secure receipt, coding and filing of confidential patient medical information, billing and payment details for hundreds of incoming cases weekly.
- Assisted nursing, pharmacy and billing managers by providing case files.
- Reviewed incoming patient updates for classification and proper filing.
- Provided professional front-line response for incoming calls and emails, gathering details and accurate contact information to enable effective handling of concerns and directed approximately 80 calls and emails daily to appropriate departments.
Clinical Lab Assistant
Morristown Medical Center
Morristown
07.2022 - 10.2022
- Served as laboratory liaison to perform clerical, specimen processing and shipping tasks in compliance with regulatory guidelines to support efficient operations.
- Managed receipt of patient specimens to ensure delivery to correct lab technicians for testing and analysis. Identified, logged and stored unusable specimens.
- Met acceptable response times for specimen processing, and ensures all records were accurate and complete.
- Respond to incoming calls from nurses and phlebotomists for status of specimens.
- Draw samples at doctors and nurses' requests for specific test results.
- Ensured proper handling of chemical and biohazard materials, and maintained clean, neat and orderly workspace.
Lead Host/Trainer
Tommy's Tavern & Tap
Morris Plains
04.2021 - 05.2022
- Managed customer arrivals and seatings in dining room and bar area in large, fast-paced restaurant setting, ensuring guest satisfaction while meeting business needs to rotate tables on a timely basis.
- Updated inventory of available tables as guests were seated and after their departure using the restaurant's tablet-based seating software. Informed servers of newly seated parties to ensure delivery of timely service.
- Fostered positive guest experiences by closely monitoring software to find guests suitable seating within promised wait times. Recognized by management for consistently reducing promised wait times by 30 percent.
- Handled incoming calls for reservations and take-out orders, answering customer questions and current wait times.
- Located and completed pick-up process for take-out orders, handling cash and using credit-card system to process customer payments.
- Worked closely with servers, food runners and bussers to keep dining area organized and ready for arriving guests. Also responded to customer questions about menu and worked with kitchen staff to provide responses to guests about waits for orders.
- Increased sales by directing guests to bar area to wait for available table.
- Monitored guests on site and reported concerns about intoxicated guests to management to ensure safe and positive experiences for all guests.
- Provided training to newly hired hosts to ensure positive guest experiences.
Packaging Operator
United Parcel Service
Parsippany
09.2020 - 01.2021
- Completed tasks with team members in loading area which included scanning, loading and organizing as many as 1,000 packages a day for delivery throughout the region.
- Fulfilled requirements of work plan for each shift and other tasks, as assigned.
- Made basic repairs to vacuum sealers, pallet jacks and lifts to keep equipment properly cleaned and maintained.
- Moved packages to loading area as needed using various equipment and conveyors.
Food & Beverage Server
Zinburger Wine & Burger Bar
Morris Plains
01.2020 - 03.2020
- Promoted positive guest experiences to foster repeat business, presenting menus to patrons promptly after seating, answering questions about menu items, and offering recommendations.
- Required comprehensive knowledge of upscale restaurant and bar menus, which included high-end wines, beers and liquors to promote daily food and beverage sales targets.
- Cultivated warm relationships with regular customers, and increased sales significantly by providing guests with menu suggestions including upsells of high-end products.
- Worked with point-of-sale system to input orders, manage bills and handle complimentary items.
- Recognized by managers for excellent guest service to guests, which increased return business, referrals and walk-ins. Effective upsold high-profit appetizers and mixed drinks to increase sales.
Education
Some College (No Degree) - Pharmacy Technician
Stepful
Rockaway, New JerseySkills
- Microsoft Office
- Data Entry
- Customer Service
- Interpersonal Communications
- Records Maintenance
- Information Gathering
- Filing Management
- Organizational Skills
- Electronic health records
- Effective communication
- Problem solving
- Team collaboration
- Time management
- HIPAA compliance
- Critical thinking
- Medical records organization
- Healthcare industry
Timeline
Medical File Clerk/Receptionist
Nextron Infusion Services
11.2022 - 03.2023
Clinical Lab Assistant
Morristown Medical Center
07.2022 - 10.2022
Lead Host/Trainer
Tommy's Tavern & Tap
04.2021 - 05.2022
Packaging Operator
United Parcel Service
09.2020 - 01.2021
Food & Beverage Server
Zinburger Wine & Burger Bar
01.2020 - 03.2020
Some College (No Degree) - Pharmacy Technician
Stepful