Marissa Mills
Spokane
Summary
With a proven track record at Volunteers of America - Crosswalk, I excel in client advocacy and documentation proficiency, ensuring regulatory compliance and client empowerment. My experience spans from meticulous case management to enhancing patient satisfaction through compassionate care, showcasing my time management and records management skills. Achievements include significantly improving case resolution efficiency and patient care standards.
Overview
11
11
years of professional experience
Work History
Case Manager
Volunteers of America - Crosswalk
06.2021 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Inbound Stower
Amazon
08.2020 - 02.2021
- Inspected items for any damages and reported discrepancies to supervisor.
- Sorted products onto shelves according to type, weight, and size.
- Maintained clean and organized workspaces to uphold safety standards.
CNA/Private Caregiver
Karen Koutnik
01.2014 - 04.2020
- Assisted patient with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patient with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
GED -
Career Path
Spokane, WA04-2006
Skills
- Time management
- Client advocacy
- Documentation proficiency
- Records management
- Data entry and analysis
Languages
English
Native or Bilingual
American Sign Language
Native or Bilingual
German
Elementary
Timeline
Case Manager
Volunteers of America - Crosswalk
06.2021 - Current
Inbound Stower
Amazon
08.2020 - 02.2021
CNA/Private Caregiver
Karen Koutnik
01.2014 - 04.2020
GED -
Career Path
Similar Profiles
HyeRyung (Claire) BaeHyeRyung (Claire) Bae
Director of Business Development at CrosswalkDirector of Business Development at Crosswalk
KATHLEEN ANDERSONKATHLEEN ANDERSON
Home Health Aide or Direct Support Professional at Volunteers of AmericaHome Health Aide or Direct Support Professional at Volunteers of America
Janet GarciaJanet Garcia
Senior Case Manager III (VA Contractor) at Volunteers of AmericaSenior Case Manager III (VA Contractor) at Volunteers of America