Marissa Nicholson
Dallas
Summary
Dynamic Assistant Property Manager with proven success at MDI Management, excelling in tenant relations and compliance with housing regulations. Skilled in payment collection and marketing strategies, I effectively reduced vacancy rates through innovative outreach. Strong communicator dedicated to fostering community engagement and enhancing resident satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Property Manager
MDI Management
11.2024 - 07.2025
- Manage daily operations for a portfolio of four residential properties, ensuring smooth leasing and tenant relations processes.
- Handle all resident communications, including maintenance requests, complaints, and conflict resolution, with a focus on customer service and retention.
- Ensure compliance with Fair Housing laws and company policies through ongoing staff training and process audits.
- Collaborate with maintenance and vendor teams to ensure timely completion of work orders and property upkeep.
- Assisted in marketing efforts by creating promotional materials for available units.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
Assistant Property Manager
Avenue5
08.2022 - 09.2024
- Monitored rent collection processes, ensuring timely payments while addressing discrepancies.
- Utilized property management software to update tenant information and track maintenance requests.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Supported lease administration processes, including document preparation and filing tasks.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
Education
High School Diploma -
Sheridan High School
Sheridan, ORSkills
- Telephone and email etiquette
- Strong communication skills
- Payment collection
- Housing regulations
- Policy enforcement
- Activity planning
- Issue escalation
- Marketing and advertising
Timeline
Assistant Property Manager
MDI Management
11.2024 - 07.2025
Assistant Property Manager
Avenue5
08.2022 - 09.2024
High School Diploma -
Sheridan High School