Marissa Robinson

• Processed transactions, greeted customers, managed registers, and assisted with customer inquiries.

• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
• Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
• Implemented new strategies to reduce average call handling time, increasing productivity and customer satisfaction.

.Worked remotely with clients that were at risk of losing their homes

• Provided different options to clients

• Assisted clients with all questions

• Ensured all documents were received

• Ensured all documents were accurate and submitted by specific deadlines

• Worked remotely with clients that were at risk of losing their homes; provided options and assistance, ensured document accuracy and deadlines, gathered restaurant information, processed transactions, handled complaints, and supported quality assurance.

• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Used multiple systems to keep track of current customers and potential new customers

• Processed transactions, assisted customers with inquiries, maintained knowledge of products, solved billing issues, and performed accounting duties.