Areana Warren
Jacksonville,FL
Summary
Enthusiastic Cashier Team Lead with 4 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals. Offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in many areas and flexible with changing business needs.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
Academy Sports and Outdoors
Jacksonville, FL
10.2020 - Current
- Responsibilities include ensuring cashiers provides fast, friendly, and accurate checkout experience for all customers, and ensures smooth and efficient operations of all register processes and procedures.
- Quickly and accurately counted drawers at start and end of each shift.
- Responsible for performing closing and opening procedures, including cashier drops, cash control in tills, and safe, checks change needs regularly and orders change as necessary, and audits cashiers according to Academy policy and procedure and manage incoming and outgoing merchandise transfers.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Helped customers complete purchases, locate items and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Trained team members on cash register operation and cash handling.
- Preformed payments effectively and accurately handled cash, credit, debit and personal check transactions.
Front-House Partner/Server
Newk’s Eatery
Jacksonville, FL
11.2019 - 10.2020
- Server/front-of-house partner is responsible for ensuring all guest have positive experiences while taking order, maintaining cleanliness in dining room, and observing health and sanitation guidelines.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Supported needs of 6 person wait staff who attended to specific needs of countless customers daily for Newk's Eatery with social relevancy and intentionality.
Associate
Winn Dixie
Jacksonville, FL
06.2018 - 10.2019
- Responsible for maintaining financial responsibility in his/her service lane, increasing customer confidence, and loyalty by providing accurate, fast, and courteous customer checkout
- Informs customers of specials and promotions as requested by company or store management and are to assist in training new associate
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Education
Bachelor of Arts - Social Work
Florida State College of Jacksonville
9911 Old Baymeadows Road Jacksonville, FL 32256High School Diploma -
Atlantic Coast High School
9735 R.G Skinner Pkwy, Jacksonville, Fl 32256Skills
Cooperative AttitudeFeedback AcceptanceCustomer ServiceAdaptability and DependabilityComplaint ResolutionNew Hire TrainingEffective CommunicationDispute ResolutionProcedure ReviewActive Listening
Timeline
Cashier Team Lead
Academy Sports and Outdoors
10.2020 - Current
Front-House Partner/Server
Newk’s Eatery
11.2019 - 10.2020
Associate
Winn Dixie
06.2018 - 10.2019
Bachelor of Arts - Social Work
Florida State College of Jacksonville
High School Diploma -
Atlantic Coast High School